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Boris S
Horrendous service with no apology
Crossing Vineyards and Winery的点评
点评：Beautiful setting, lovely atmosphere, and a really nice place overall. Unfortunately, the service was a complete disappointment.
We waited over an hour for our wine flights. Every time we managed to get our waitress’s attention, we were told, “It’s coming.” Well, it never did. Eventually, we got tired of waiting, got up, and brought the flights to our table ourselves.
The charcuterie board arrived after about 45 minutes, and by the time we finally got our wine, we had already eaten almost all of it.
But what disappointed us the most wasn’t even the wait. It was the fact that not a single person bothered to apologize or even acknowledge that something had gone wrong. Mistakes happen, places get busy, and we understand that. But a simple apology goes a long way.
It’s a shame because the place itself is beautiful and has so much potential. Unfortunately, the service and, even more so, the complete lack of concern for the customer experience left a very bad impression.
We waited over an hour for our wine flights. Every time we managed to get our waitress’s attention, we were told, “It’s coming.” Well, it never did. Eventually, we got tired of waiting, got up, and brought the flights to our table ourselves.
The charcuterie board arrived after about 45 minutes, and by the time we finally got our wine, we had already eaten almost all of it.
But what disappointed us the most wasn’t even the wait. It was the fact that not a single person bothered to apologize or even acknowledge that something had gone wrong. Mistakes happen, places get busy, and we understand that. But a simple apology goes a long way.
It’s a shame because the place itself is beautiful and has so much potential. Unfortunately, the service and, even more so, the complete lack of concern for the customer experience left a very bad impression.
翻译：环境优美，氛围宜人，总体来说是个很不错的地方。可惜的是，服务实在令人失望。
我们等了一个多小时才拿到葡萄酒组合。每次我们努力引起服务员的注意时，得到的回答都是：“马上就来。”然而根本没来。最后我们等得不耐烦了，干脆自己起身把酒送到桌上。
大约45分钟后，冷切肉拼盘才送上，而当我们终于拿到葡萄酒时……我们其实已经把食物吃得差不多了。
但最让我们失望的并不是漫长的等待。而是竟然没有一个人主动道歉，甚至没人承认出错了。出错在所难免，餐厅人多时也会忙不过来，这些我们都能理解。不过，一句简单的道歉真的能起到很大作用。
真可惜，这家店的环境其实很优美，潜力也很大。可惜的是，服务质量，尤其是……完全漠视客户体验的做法给人留下了极其糟糕的印象。
我们等了一个多小时才拿到葡萄酒组合。每次我们努力引起服务员的注意时，得到的回答都是：“马上就来。”然而根本没来。最后我们等得不耐烦了，干脆自己起身把酒送到桌上。
大约45分钟后，冷切肉拼盘才送上，而当我们终于拿到葡萄酒时……我们其实已经把食物吃得差不多了。
但最让我们失望的并不是漫长的等待。而是竟然没有一个人主动道歉，甚至没人承认出错了。出错在所难免，餐厅人多时也会忙不过来，这些我们都能理解。不过，一句简单的道歉真的能起到很大作用。
真可惜，这家店的环境其实很优美，潜力也很大。可惜的是，服务质量，尤其是……完全漠视客户体验的做法给人留下了极其糟糕的印象。
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