点评:We, 6 of us, booked the island hopping tour after confirming that the winds weren't too high and we would be safe getting to the island in their small boat. They lied to us! Their were minimum 6ft waves, lots of water went into the boat, no life jackets were given to us, we and our belongings were soaking wet, seasick and it was so unsafe that we called 911 emergency en route! All 8 of us told the captain to get us to nearest land or go back, he refused and actually passed a populated island and kept us on this horrific, dangerous boat ride. We were finally dropped off at the island with no information of how/when to return safely. We had the island hotel call Nautilus to explain what happened. We booked the South Sea ferry and paid $70 usd pp and Nautilus only arranged our transport back to our cruise port. Nautilus was no longer at our cruise port when we returned nor the next day to get our refunds, we paid cash. I got phone service on Thursday and called for our refund and she refused! She said she gave others refunds on Tues but not to us 6 because we didn't call her until Thursday, even though the island hotel explained our distress on Tuesday. Nautilus did not care about our safety one bit and only about taking our money!
翻译:我们一行 6 人确认风力不太大,乘坐他们的小船可以安全到达岛屿后,预订了跳岛游。他们骗了我们!海浪至少有 6 英尺高,大量的水涌入船内,他们没有给我们救生衣,我们和行李都湿透了,还晕船,而且非常不安全,我们在途中拨打了 911 紧急电话!我们 8 个人都告诉船长,要么把我们送到最近的陆地,要么就原路返回,但他拒绝了,实际上经过了一个有人居住的岛屿,让我们继续这段可怕而危险的乘船之旅。我们最终被送到了岛上,但没有被告知如何/何时可以安全返回。我们让岛上的酒店打电话给 Nautilus 解释发生了什么。我们预订了南海渡轮,每人支付了 70 美元,但 Nautilus 只安排了我们返回邮轮港口的交通。我们返回时 Nautilus 已经不在我们的邮轮港口了,第二天也没有给我们退款,我们支付了现金。我周四接到了电话服务并要求退款,但她拒绝了!她说她周二给其他人退款了,但我们6个人没退款,因为我们直到周四才给她打电话,尽管岛上酒店周二就解释了我们的困境。Nautilus根本不关心我们的安全,只想骗我们的钱!