点评:I would like for you all to know that if you are hoping to have a smooth baggage experience with United Airlines since you have invested in their mileage plus explorer credit card, please make sure you are covered. There is an annoying thing going and the United call center agents can take hours of your time to eventually put you on to Chase for something that is entirely United's problem. Their system apparently is not updating the card info and linking it correctly to the Mileage account where by they will decline baggage benefits for tickets purchased using the MileagePlus card. you will need to share your PNR no. to get specific input on your reservation or else the agent at the check-in counter is going to give you a hard time. Chase confirmed that several such issues have come up in the recent times. IT glitches happen but what is most annoying is United's attitude to put you on to Chase and put us customers on to a wild-goose chase.
翻译:我想告诉大家,如果您购买了美联航的 Mileage Plus Explorer 信用卡,希望在乘坐美国联合航空时能够顺利托运行李,请务必确保您已购买相关保险。美联航客服中心出现了一个令人恼火的问题,他们可能需要花费数小时的时间才最终将您转到 Chase 银行,而这完全是美联航的问题。他们的系统显然没有更新银行卡信息并将其正确关联到 MileagePlus 卡账户,因此他们会拒绝使用 MileagePlus 卡购买的机票的托运行李优惠。您需要提供您的 PNR 号码才能获得有关预订的具体信息,否则值机柜台的工作人员会为您找麻烦。Chase 银行证实,最近已经出现了几起此类问题。IT 故障时有发生,但最令人恼火的是美联航的态度,他们让您转到 Chase 银行,而我们这些乘客则陷入了徒劳无功的境地。