旅行
账户
Tripadvisor用户
No longer welcomed
Walking Tree Brewery的点评
点评：I came by the brewery on 8/24/2024 and when I approached the bar I showed the bartender that I had a BOGO offer via the Treasure Coast Ale Trail app and placed my order for a beer. I ordered another and afterwards went to cash out my tab. The bartender ran my credit for 2 beers at $7.50 each and I advised him of the error. He reran my credit card for one beer at $7.50 which I signed that receipt and left. I received a notification from my credit card company a charge came in for $15.00 and I disputed the item with them. I received a voice mail from the brewery on 9/10/2024 regarding the charge back, however I did not return the call as the normal protocol is for the merchant to work out the issue with his/her bank and the customers bank. I came into the brewery on 10/11/2024 with some friends for a beer and listen to the musical entertainment for the night and upon approaching the bar was told my an employee that I had been 86 (no longer welcomed/banned from the establishment) by the owner, Mike Malone. I asked him why? He just said the owner said so. Needless to say I was shocked, embarrassed and totally blindsided by this as this happened in front of my friends and other customers around me at the bar! I have been to this brewery many times over the years and only had 1 other credit card charge discrepancy in which it was resolved amicably. I thought this was a VERY extreme response from the owner and cannot believe all this over a $7.50 tab!! I have many other places to go where I can enjoy a beer/entertainment and not have to deal with this kind of issue. Just an FYI to ANYONE who pays a tab with a credit card, take a photo of the signed receipt and compare it when it hits your credit card account to insure you are charged what you signed for!
翻译：我于 2024 年 8 月 24 日来到啤酒厂，当我走近酒吧时，我向调酒师展示了我通过 Treasure Coast Ale Trail 应用程序获得了 BOGO 优惠，并订购了一杯啤酒。我又点了一杯，然后去结账。调酒师用我的信用卡购买了两瓶啤酒，每瓶 7.50 美元，我告诉他这个错误。他用我的信用卡重新购买了一杯啤酒，价格为 7.50 美元，我签了收据就离开了。我收到了信用卡公司的通知，有一笔 15.00 美元的费用，我向他们提出了异议。我于 2024 年 9 月 10 日收到了啤酒厂关于退款的语音邮件，但我没有回电话，因为正常的程序是商家与他/她的银行和客户的银行解决问题。 2024 年 10 月 11 日，我和一些朋友来到啤酒厂喝啤酒，听晚上的音乐表演，当我走近酒吧时，一名员工告诉我，老板 Mike Malone 已经 86 岁了（不再欢迎/禁止我进入该场所）。我问他为什么？他只是说老板这么说。不用说，我感到震惊、尴尬和完全措手不及，因为这件事发生在我的朋友和酒吧周围的其他顾客面前！这些年来，我去过这家啤酒厂很多次，只发生过 1 次信用卡收费差异，而且都得到了友好解决。我认为这是老板非常极端的回应，真不敢相信这一切只因为 7.50 美元的账单！！我还有很多其他地方可以去，在那里我可以享受啤酒/娱乐，而不必处理这种问题。仅供大家参考，凡使用信用卡付账的人，请拍下签名的收据的照片，并在其记入您的信用卡账户时进行对比，以确保您支付了签名的费用！
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