旅行
账户
Stay0847121****
Disappointing Experience Despite Good Potential
梦幻丽礁号的点评
点评：Overall, my experience was good, but several issues left me frustrated and dissatisfied.
Even though I signed up months in advance, I never received my tickets via email. We ended up waiting in line for over an hour with poor counter service and an unhelpful representative.
There was also a lack of communication regarding extra activities that required additional payment. Wish we could have planned ahead and avoid having to wait in line with hundreds of others.
The most disappointing issue was with the underwater photos. We paid $170 for a photo package, but two weeks later, we received a link to a completely different family’s pictures. Despite multiple emails and calls, I still haven’t received my correct photos, and the lack of response from customer service has been incredibly frustrating. It feels like a rip-off, especially after they assured me I’d get the right photos.
While the snorkeling experience itself was enjoyable, the overall service and handling of issues did not meet my expectations.
Even though I signed up months in advance, I never received my tickets via email. We ended up waiting in line for over an hour with poor counter service and an unhelpful representative.
There was also a lack of communication regarding extra activities that required additional payment. Wish we could have planned ahead and avoid having to wait in line with hundreds of others.
The most disappointing issue was with the underwater photos. We paid $170 for a photo package, but two weeks later, we received a link to a completely different family’s pictures. Despite multiple emails and calls, I still haven’t received my correct photos, and the lack of response from customer service has been incredibly frustrating. It feels like a rip-off, especially after they assured me I’d get the right photos.
While the snorkeling experience itself was enjoyable, the overall service and handling of issues did not meet my expectations.
翻译：总体而言，我的体验很好，但有几个问题让我感到沮丧和不满。
尽管我提前几个月报名，但我从未通过电子邮件收到我的票。我们最终排了一个多小时的队，柜台服务很差，代表也不太乐于助人。
对于需要额外付费的额外活动，他们也缺乏沟通。真希望我们能提前计划，避免和几百人一起排队。
最令人失望的问题是水下照片。我们花了 170 美元买了一个照片包，但两周后，我们收到了一个完全不同的家庭照片的链接。尽管发了多封电子邮件和打了多通电话，我仍然没有收到正确的照片，客服没有回应，这让我非常沮丧。感觉像是在敲诈我，尤其是在他们向我保证我会得到正确的照片之后。
虽然浮潜体验本身很愉快，但整体服务和问题处理并没有达到我的期望。
尽管我提前几个月报名，但我从未通过电子邮件收到我的票。我们最终排了一个多小时的队，柜台服务很差，代表也不太乐于助人。
对于需要额外付费的额外活动，他们也缺乏沟通。真希望我们能提前计划，避免和几百人一起排队。
最令人失望的问题是水下照片。我们花了 170 美元买了一个照片包，但两周后，我们收到了一个完全不同的家庭照片的链接。尽管发了多封电子邮件和打了多通电话，我仍然没有收到正确的照片，客服没有回应，这让我非常沮丧。感觉像是在敲诈我，尤其是在他们向我保证我会得到正确的照片之后。
虽然浮潜体验本身很愉快，但整体服务和问题处理并没有达到我的期望。
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