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HedgehogJim
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Reays的点评
点评：Sunday 26th april 2026, 7 walkers were at the market hall bus stop in carlisle by 9.45am for the 10am bus to bowness on solway.
When the bus arrived, one of the walkers approached the bus to ask if the bus went to bowness. She was told it was but he was off to get a coffee and have a break. He was parked in bay K. We were all standing in bay L - because this bay was marked for bowness on solway, albeit Monday - Saturday with stagecoach. Bay K had a Reays note on the board but NOT for Bowness. There is no mention of this Sunday route anywhere apart from on the reays website and it does not give bays or state where exactly you pick up the bus in that area. And I'm not even sure if the bays themselves are marked?
When the driver returned to the vehicle he promptly drove off, much to our amazement.
All 7 of us ( 4 different parties) could not believe our eyes. The fact he knew we were waiting for him to get his coffee and we were wanting to go to bowness but he chose to drive off rather than show some customer service and advise he was ready to depart!
We had all assumed he would drop down to bay L and take our fares having finished his coffee break.
We ended up all taking taxis who were exceedingly helpful and friendly.
When we returned to carlisle, this same driver drove like an idiot. We were holding on for dear life around every corner and bump in the road! And although we were at the bus stop, had we not waved him down quite profusely, we are very dubious whether he would have stopped.
The driver needs to improve his customer service and driving skills for sure and the stop would benefit from some timetable/ mention of the bowness route in bay K to alert other future passengers of where exactly to catch this bus.
When the bus arrived, one of the walkers approached the bus to ask if the bus went to bowness. She was told it was but he was off to get a coffee and have a break. He was parked in bay K. We were all standing in bay L - because this bay was marked for bowness on solway, albeit Monday - Saturday with stagecoach. Bay K had a Reays note on the board but NOT for Bowness. There is no mention of this Sunday route anywhere apart from on the reays website and it does not give bays or state where exactly you pick up the bus in that area. And I'm not even sure if the bays themselves are marked?
When the driver returned to the vehicle he promptly drove off, much to our amazement.
All 7 of us ( 4 different parties) could not believe our eyes. The fact he knew we were waiting for him to get his coffee and we were wanting to go to bowness but he chose to drive off rather than show some customer service and advise he was ready to depart!
We had all assumed he would drop down to bay L and take our fares having finished his coffee break.
We ended up all taking taxis who were exceedingly helpful and friendly.
When we returned to carlisle, this same driver drove like an idiot. We were holding on for dear life around every corner and bump in the road! And although we were at the bus stop, had we not waved him down quite profusely, we are very dubious whether he would have stopped.
The driver needs to improve his customer service and driving skills for sure and the stop would benefit from some timetable/ mention of the bowness route in bay K to alert other future passengers of where exactly to catch this bus.
翻译：2026年4月26日星期日，早上9点45分，7位徒步者在卡莱尔的集市大厅公交车站等候10点开往索尔韦湾畔博内斯的巴士。
巴士到达后，其中一位徒步者上前询问巴士是否开往博内斯。司机告诉她巴士开往博内斯，但他要去买咖啡休息一下。他把车停在了K号站台。我们都站在L号站台——因为这个站台标明了去往索尔韦湾畔博内斯的路线，尽管周一至周六是由驿马车公司运营。K号站台的告示牌上贴着Reays公司的通知，但并没有提到博内斯。除了Reays公司的网站之外，没有任何地方提到这条周日路线，网站上也没有标明具体的站台位置或乘车地点。我甚至不确定这些站台本身是否有标记。
司机回到车上后，立刻开车离开了，这让我们非常惊讶。
我们7个人（来自4个不同的团队）都难以置信。他明明知道我们在等他买咖啡，而且我们想去博内斯，但他却选择直接开车走人，而不是展现一点服务意识，告知我们他已经准备好出发了！
我们都以为他喝完咖啡后会到L站台载客。
最后我们都只好打车，出租车司机非常热情友好。
当我们返回卡莱尔时，还是那个司机，他开车简直像个白痴。每次转弯、遇到颠簸，我们都得拼命抓住扶手！虽然我们当时就在公交车站，但如果我们没有拼命招手让他停车，我们非常怀疑他是否会停下来。
这位司机肯定需要提高他的服务意识和驾驶技术，而且K站台应该张贴时刻表/博内斯路线的说明，以便其他乘客知道在哪里乘车。
巴士到达后，其中一位徒步者上前询问巴士是否开往博内斯。司机告诉她巴士开往博内斯，但他要去买咖啡休息一下。他把车停在了K号站台。我们都站在L号站台——因为这个站台标明了去往索尔韦湾畔博内斯的路线，尽管周一至周六是由驿马车公司运营。K号站台的告示牌上贴着Reays公司的通知，但并没有提到博内斯。除了Reays公司的网站之外，没有任何地方提到这条周日路线，网站上也没有标明具体的站台位置或乘车地点。我甚至不确定这些站台本身是否有标记。
司机回到车上后，立刻开车离开了，这让我们非常惊讶。
我们7个人（来自4个不同的团队）都难以置信。他明明知道我们在等他买咖啡，而且我们想去博内斯，但他却选择直接开车走人，而不是展现一点服务意识，告知我们他已经准备好出发了！
我们都以为他喝完咖啡后会到L站台载客。
最后我们都只好打车，出租车司机非常热情友好。
当我们返回卡莱尔时，还是那个司机，他开车简直像个白痴。每次转弯、遇到颠簸，我们都得拼命抓住扶手！虽然我们当时就在公交车站，但如果我们没有拼命招手让他停车，我们非常怀疑他是否会停下来。
这位司机肯定需要提高他的服务意识和驾驶技术，而且K站台应该张贴时刻表/博内斯路线的说明，以便其他乘客知道在哪里乘车。
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