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Penny V
Disappointed
Swarovski的点评
点评：I ordered this bracelet for in-store pickup because the website said that the Collins St store had it in stock. This seemed perfect, because I needed it by the next day.
Unfortunately, when I went the next day to pick it up, they told me that there was a problem with the website, and it was actually coming from Singapore, since they don’t have the stock. This was already incredibly frustrating, and I found the response from the Collins St store to be disappointing.
A week later, I have now picked it up from the store. I ticked the gift wrap option and paid extra for it, only to discover at pick up that the ‘gift wrap’ is only adding a ribbon to the handle of the bag? No tissue paper, no wrapping, nothing. I had to request tissue paper, which was provided, and then had to repack it myself. Absolutely not worth $5, and I would like a refund for the gift wrap cost.
I was also shocked that when I arrived for pick up, they fetched my order from the back and it was still in the cardboard post box. It hadn’t been opened or checked until I was there, and the lady who assisted me then had to spend time fixing the packaging when it could have been prepared before I was sent the pick up email.
I have never shopped with Swarovski before, and I never will again based on this experience! As someone who has worked in luxury stores, the Swarovski standards seem incredibly low. Very disappointing.
Unfortunately, when I went the next day to pick it up, they told me that there was a problem with the website, and it was actually coming from Singapore, since they don’t have the stock. This was already incredibly frustrating, and I found the response from the Collins St store to be disappointing.
A week later, I have now picked it up from the store. I ticked the gift wrap option and paid extra for it, only to discover at pick up that the ‘gift wrap’ is only adding a ribbon to the handle of the bag? No tissue paper, no wrapping, nothing. I had to request tissue paper, which was provided, and then had to repack it myself. Absolutely not worth $5, and I would like a refund for the gift wrap cost.
I was also shocked that when I arrived for pick up, they fetched my order from the back and it was still in the cardboard post box. It hadn’t been opened or checked until I was there, and the lady who assisted me then had to spend time fixing the packaging when it could have been prepared before I was sent the pick up email.
I have never shopped with Swarovski before, and I never will again based on this experience! As someone who has worked in luxury stores, the Swarovski standards seem incredibly low. Very disappointing.
翻译：我订购了这款手链，在店内取货，因为网站上说 Collins St 商店有货。这似乎很完美，因为我第二天就需要它。
不幸的是，当我第二天去取货时，他们告诉我网站有问题，它实际上是从新加坡寄来的，因为他们没有库存。这已经令人非常沮丧，我发现 Collins St 商店的回应令人失望。
一周后，我现在从商店取货了。我勾选了礼品包装选项并为此支付了额外费用，但在取货时才发现“礼品包装”只是在包的手柄上加了一条丝带？没有薄纸，没有包装，什么都没有。我不得不要求提供薄纸，然后不得不自己重新包装。绝对不值 5 美元，我想退还礼品包装费。
当我到达取货地点时，他们从后面取走了我的订单，它还在纸板邮箱里，这让我很震惊。在我到达之前，它还没有被打开或检查过，当时为我提供帮助的女士不得不花时间修复包装，而本来可以在我收到取货电子邮件之前准备好包装。
我以前从未在施华洛世奇购物过，根据这次经历，我再也不会去了！作为一名在奢侈品店工作过的人，施华洛世奇的标准似乎非常低。非常令人失望。
不幸的是，当我第二天去取货时，他们告诉我网站有问题，它实际上是从新加坡寄来的，因为他们没有库存。这已经令人非常沮丧，我发现 Collins St 商店的回应令人失望。
一周后，我现在从商店取货了。我勾选了礼品包装选项并为此支付了额外费用，但在取货时才发现“礼品包装”只是在包的手柄上加了一条丝带？没有薄纸，没有包装，什么都没有。我不得不要求提供薄纸，然后不得不自己重新包装。绝对不值 5 美元，我想退还礼品包装费。
当我到达取货地点时，他们从后面取走了我的订单，它还在纸板邮箱里，这让我很震惊。在我到达之前，它还没有被打开或检查过，当时为我提供帮助的女士不得不花时间修复包装，而本来可以在我收到取货电子邮件之前准备好包装。
我以前从未在施华洛世奇购物过，根据这次经历，我再也不会去了！作为一名在奢侈品店工作过的人，施华洛世奇的标准似乎非常低。非常令人失望。
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