A disgraceful experience - Thermalpark Nitrava (Polny Kesov) - Thermalpark Nitrava - 30条旅客点评与比价

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A disgraceful experience

Thermalpark Nitrava的点评

2026年07月29日发布于: 海外

点评：From our arrival, it was clear that no care was given to customers. Entering into the car park, you have to pay 3 euros to enter with a car, but there is no organisation in the car park at all, with cars parking everywhere and in chaos. There is no online booking, so there is a 50 minute queue into the reception to buy tickets, and this could even be dangerous in such heat. From entry into the park, facilitates are bare, with no lights in toilets, slippery surfaces and dirty areas. Food sales points have 1 hour+ wait times, causing constant problems and orders stacking, meaning we spent 1hr and 30 minutes just waiting for food, as the times were always longer than what they told us. The staff, including lifeguards, pay no real attention to the pools, spending all their time on their phones, and just ignoring issues. Upon the ending of the day, staff have provoked unnecessary arguments creating points that directly contradict their website and their opening times. We spent around 8 hours here, and there was no real way to describe it, apart from utterly disappointing. Expecting a good attraction from the large queue and hefty prices, water slides were disabled, some which have not been enabled since being built, and a waterpark clearly exceeding it's intended capacity.

翻译：从我们抵达时起，就能明显感觉到这里根本不在乎顾客的感受。进入停车场时必须支付3欧元的费用，但停车场内毫无秩序可言，车辆随处乱停，一片混乱。没有在线预订服务，因此人们不得不在售票处排起50分钟的长队，在如此炎热的天气下这甚至可能有危险。进入公园后，各种设施也极其简陋：厕所里没有灯光，地面湿滑且到处都很脏。食品售卖点的等待时间超过1小时，导致问题频发且订单不断堆积；我们仅仅等待取餐就花了1个半小时，因为实际等待时间总是比他们告知的要长得多。包括救生员在内的工作人员根本不关心泳池状况，全都沉迷于玩手机，对出现的问题置若罔闻。一天结束时，工作人员还引发了不必要的争执，这些行为完全与他们网站上宣称的营业时间及服务内容背道而驰。我们在那里待了大约8个小时，实在找不到什么词来形容那里的体验——只能说极其令人失望。本以为这么长的排队队伍和高昂的票价能换来不错的游玩体验，结果滑水道大多无法使用，有些甚至自建成以来就一直无法运行；整个水上乐园显然也严重超负荷运转了。

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