点评:My wife won a competition to go white water rafting in Voss. As part of the prize and logistics we had flights, hotel, car hire and of course white water rafting included. We filled in the waiver, booked the trip and received confirmation from Outdoor Norway. We planned our weekend around this exciting event.
When we arrived at the meeting point we were told that there was no booking for that day and they could not take us as they had no instructors available.
Even though we had received confirmation the folks at Outdoor Norway said that they had a reservation for next week.
We had paperwork with the outdoor Norway headed paper that stated the date we arrived.
Clearly a poor cover up for their incompetence.
Completely ruined the prize event and weekend away.
Ironically I received an email to review my experience the next day! So I ask myself, why would an email to review the experience be issued if the booking was for next week as they claimed!!!
翻译:我妻子赢得了沃斯漂流比赛。作为奖品和后勤保障的一部分,我们得到了机票、酒店、租车,当然还有漂流。我们填写了免责声明,预订了行程,并收到了 Outdoor Norway 的确认。我们围绕这个激动人心的活动计划了周末。
当我们到达会面地点时,我们被告知当天没有预订,他们无法带我们去,因为他们没有教练。
尽管我们收到了确认,但 Outdoor Norway 的人说他们下周有预订。
我们有 Outdoor Norway 抬头的纸,上面写着我们到达的日期。
显然,这是对他们无能的拙劣掩盖。
完全毁了奖品活动和周末。
讽刺的是,第二天我收到了一封电子邮件,让我评论我的体验!所以我问自己,如果预订是下周,就像他们声称的那样,为什么会发一封电子邮件来评论这次体验!!!