点评:I am deeply disappointed with the treatment I received at this museum, and I feel compelled to share my experience. The staff clearly lacks proper training and understanding when it comes to service animals and basic respect for visitors. Despite explaining that my dog is a service animal, I was forced to put my dog on the ground rather than receive the assistance I needed. The front desk staff member not only failed to offer any help but also made inappropriate and offensive comments about my service dog, stating that “your dog is too small to be a service dog” and “service dogs cannot dress cute.”
Such behavior is not only disrespectful but also discriminatory, and it undermines the dignity of individuals relying on service animals. I expect more from an institution that should promote inclusion and respect for all guests. I urge the museum to implement proper training for their staff to ensure that all visitors, regardless of their needs, are treated with dignity and respect. This experience has been frustrating, and I hope steps are taken to prevent this from happening to others in the future.
翻译:我对在这家博物馆受到的待遇深感失望,我不得不分享我的经历。工作人员显然缺乏适当的培训和理解,尤其是服务性动物和对游客的基本尊重。尽管我解释说我的狗是服务性动物,但我还是被迫把我的狗放在地上,而不是得到我需要的帮助。前台工作人员不仅没有提供任何帮助,还对我的服务性犬发表了不恰当和冒犯性的评论,说“你的狗太小了,不能当服务性犬”和“服务性犬不能穿得可爱”。
这种行为不仅是不尊重,而且是歧视性的,它损害了依赖服务性动物的个人的尊严。我对一个应该促进包容和尊重所有客人的机构抱有更高的期望。我敦促博物馆对员工进行适当的培训,以确保所有游客,无论他们的需求如何,都能得到尊严和尊重的对待。这次经历令人沮丧,我希望采取措施防止这种情况在未来发生在其他人身上。