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Laura B
Lost Venue, No Refund — Our Wedding Nightmare with Lorraine
The Garden Ballroom的点评
点评：My fiancé and I signed a contract with The Garden Ballroom, 353 3rd St NW, Winter Haven, FL (operated by Once Upon A Dream Events by Lorraine, LLC) in January 2025 for our wedding reception to be held in February 2026.
Recently, Lorraine informed us that she had lost the lease to the contracted venue due to issues with other building tenants. At first, she suggested an alternative location, which we agreed to. Weeks later, she would not confirm the arrangements at that location and then attempted to force us to hold our reception at another venue in a different city, several miles farther away from the original location, without our approval. We rightfully declined and requested a refund of our deposit. She refused, claiming in email, it is within her rights to move or transfer the venue to any place legally based on her DBA.
After consulting an attorney, we have been advised she is in breach of contract, as the original location was a material and central part of the contract. She should not be able to move the location without consent from her clients – namely us.
In our opinion, this business practice is unethical, unprofessional, and deeply unfair to anyone who trusts her with their special events. We caution anyone considering this company to think twice and protect yourself by consulting an attorney before signing anything to avoid being faced with a similar situation.
We are sharing our experience so that others are fully informed before making such an important decision. We all deserve better than to be strung along, displaced, and denied refunds when a vendor cannot deliver the contracted service.
Recently, Lorraine informed us that she had lost the lease to the contracted venue due to issues with other building tenants. At first, she suggested an alternative location, which we agreed to. Weeks later, she would not confirm the arrangements at that location and then attempted to force us to hold our reception at another venue in a different city, several miles farther away from the original location, without our approval. We rightfully declined and requested a refund of our deposit. She refused, claiming in email, it is within her rights to move or transfer the venue to any place legally based on her DBA.
After consulting an attorney, we have been advised she is in breach of contract, as the original location was a material and central part of the contract. She should not be able to move the location without consent from her clients – namely us.
In our opinion, this business practice is unethical, unprofessional, and deeply unfair to anyone who trusts her with their special events. We caution anyone considering this company to think twice and protect yourself by consulting an attorney before signing anything to avoid being faced with a similar situation.
We are sharing our experience so that others are fully informed before making such an important decision. We all deserve better than to be strung along, displaced, and denied refunds when a vendor cannot deliver the contracted service.
翻译：我和未婚夫于2025年1月与位于佛罗里达州温特黑文市西北3街353号的花园宴会厅（The Garden Ballroom，由Lorraine, LLC旗下的Once Upon A Dream Events运营）签订了一份合同，约定我们的婚宴将于2026年2月举行。
最近，Lorraine通知我们，由于与其他租户的问题，她失去了与该场地的租约。起初，她建议我们更换一个地点，我们同意了。几周后，她拒绝确认该地点的安排，并在未经我们同意的情况下，试图强迫我们在另一个城市、距离原定地点几英里远的地方举行婚宴。我们理所当然地拒绝了，并要求退还押金。但她拒绝了，并在电子邮件中声称，根据她的DBA（商业经营许可证），她有权将场地迁移或转移到任何合法的地方。
在咨询律师后，我们被告知她违反了合同，因为原定地点是合同中至关重要的一部分。未经客户（也就是我们）同意，她不应该擅自更改场地。
我们认为，这种商业行为不道德、不专业，对任何信任她承办特殊活动的人来说都极其不公平。我们提醒任何考虑与这家公司合作的人，务必三思而后行，并在签署任何协议前咨询律师，以保护自己，避免再次遭遇类似情况。
我们分享经验，是为了让其他人在做出如此重要的决定之前充分了解情况。我们都应该得到更好的待遇，而不是因为供应商无法提供合同规定的服务而被迫被迫流离失所，甚至无法获得退款。
最近，Lorraine通知我们，由于与其他租户的问题，她失去了与该场地的租约。起初，她建议我们更换一个地点，我们同意了。几周后，她拒绝确认该地点的安排，并在未经我们同意的情况下，试图强迫我们在另一个城市、距离原定地点几英里远的地方举行婚宴。我们理所当然地拒绝了，并要求退还押金。但她拒绝了，并在电子邮件中声称，根据她的DBA（商业经营许可证），她有权将场地迁移或转移到任何合法的地方。
在咨询律师后，我们被告知她违反了合同，因为原定地点是合同中至关重要的一部分。未经客户（也就是我们）同意，她不应该擅自更改场地。
我们认为，这种商业行为不道德、不专业，对任何信任她承办特殊活动的人来说都极其不公平。我们提醒任何考虑与这家公司合作的人，务必三思而后行，并在签署任何协议前咨询律师，以保护自己，避免再次遭遇类似情况。
我们分享经验，是为了让其他人在做出如此重要的决定之前充分了解情况。我们都应该得到更好的待遇，而不是因为供应商无法提供合同规定的服务而被迫被迫流离失所，甚至无法获得退款。
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