Overpriced, Undertrained Staff, Never Returning - Lagoon Amusement Park (Farmington) - Lagoon Amusement Park - 792条旅客点评与比价

Samantha C

Overpriced, Undertrained Staff, Never Returning

Lagoon Amusement Park的点评

2026年10月17日发布于: 海外

点评：This was our first time at Frightmares, and we had driven from out of state specifically for this. We had purchased tickets ahead of time to go to Lagoon. When we got there, we decided to upgrade our tickets to include the warp speed pass. When my daughter went to upgrade at Guest Services, we were told by a young blonde haired lady with glasses that we could not upgrade and purchase warp speed passes, unless we were season pass holders. With lines being an hour plus long, this made for some very long wait times, very few rides and entertainment to experience. The street entertainment at Malevolent Mansion did nothing but walk around looking depressed, with an occasional scream here and there. As we were leaving at closing time, we saw a banner that said Upgrade Your Day Pass here. Since we were already leaving and it was closing time, we called customer service the next day and explained what happened. The manager was unwilling to do anything except offer us $2 off each warp pass. These people are very greedy, apparently very untrained at Guest Services, and don't seem to care about retaining out-of-state customers. We will never return to this overpriced, undertrained, greedy place again. The haunted house in my state is 100x better and scarier than Frightmares. NOT RETURNING.

翻译：这是我们第一次来Frightmares，我们特意从其他州开车过来。我们事先已经买好了前往Lagoon的门票。到达后，我们决定升级门票，以添加“极速通行证”。当我女儿去客服中心办理升级时，一位戴着眼镜的金发年轻女士告诉我们：除非是季票持有者，否则无法升级并购买极速通行证。当时排队的人流已经排了一个多小时了。这导致了极长的等待时间，能体验的游乐项目和娱乐活动也少之又少。在“邪恶庄园”里的街头表演仅仅是表演者们面无表情地来回走动，偶尔发出几声尖叫而已。我们在闭园时离开，看到了一则写着“在此升级您的日票”的横幅。由于我们当时已经要离开且正值闭园时间，于是第二天我们致电客服说明了情况。那位经理除了给我们每张门票减免2美元外，什么都不肯做。这些人极其贪婪，显然完全没有接受过客户服务方面的培训，也似乎根本不在乎留住外州顾客。我们绝对不会再光顾这家价格离谱、员工素质低下又贪婪无度的地方了。我们州里的鬼屋体验比Frightmares要好上100倍，也恐怖得多。我们再也不会回来了。

查看全部 792 条点评