旅行
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Luke T
Horrible Experience!
Koteewi Aerial Adventure的点评
点评：My family recently went to Koteewi to go ziplining. We measured everyone’s height before we went, and my youngest daughter was close to their minimum height but we thought she was tall enough. We arrived, and during check in – we were told that she was less than a ½” too short to be able to participate, and so they turned us away. That was disappointing, but understandable.
What wasn’t understandable was that they said they couldn’t refund our money, and the manager on site could ‘only provide a credit for future use.’ I was told that their off-site manager, Billy Hager-DeMyer, had the authority to give refunds, but we had to contact him via email. I spent the next several days emailing back and forth, but their ‘policies are non-negotiable’ and they refused to give us back our money after they didn’t provide the service and turned us away.
While trying to research their ‘non-negotiable policies’, I ran across several news articles about the company that owns Koteewi and their recent money issues – deferring maintenance, closing their zipline in South Bend, etc.
I wish I had read this BEFORE I had given them my money and driven all the way up there! Frustratingly, we got MULTIPLE emails from them in the hours and days after they turned us away – saying how much they valued our business, and that they ‘are always looking for ways to improve the guest experience.’ How about NOT taking people’s money when you don’t provide the service? That feels like a good start!
What wasn’t understandable was that they said they couldn’t refund our money, and the manager on site could ‘only provide a credit for future use.’ I was told that their off-site manager, Billy Hager-DeMyer, had the authority to give refunds, but we had to contact him via email. I spent the next several days emailing back and forth, but their ‘policies are non-negotiable’ and they refused to give us back our money after they didn’t provide the service and turned us away.
While trying to research their ‘non-negotiable policies’, I ran across several news articles about the company that owns Koteewi and their recent money issues – deferring maintenance, closing their zipline in South Bend, etc.
I wish I had read this BEFORE I had given them my money and driven all the way up there! Frustratingly, we got MULTIPLE emails from them in the hours and days after they turned us away – saying how much they valued our business, and that they ‘are always looking for ways to improve the guest experience.’ How about NOT taking people’s money when you don’t provide the service? That feels like a good start!
翻译：我的家人最近去了 Koteewi 玩滑索。我们在去之前测量了每个人的身高，我最小的女儿接近他们的最低身高，但我们认为她已经够高了。我们到达后，在办理入住手续时，他们告诉我们，她比标准身高矮了不到 ½ 英寸，不能参加，所以他们拒绝了我们。这令人失望，但可以理解。
令人无法理解的是，他们说他们不能退还我们的钱，现场经理“只能提供信用额度供将来使用”。我被告知，他们的场外经理 Billy Hager-DeMyer 有权退款，但我们必须通过电子邮件联系他。我花了几天时间反复发送电子邮件，但他们的“政策是不可协商的”，他们拒绝退还我们的钱，因为他们没有提供服务并拒绝了我们。
在尝试研究他们的“不可协商政策”时，我偶然发现了几篇关于 Koteewi 所属公司及其近期资金问题的新闻文章——推迟维护、关闭南本德的高空滑索等。
我希望在我把钱给他们并一路开车去那里之前读到这篇文章！令人沮丧的是，在他们拒绝我们之后的几小时和几天里，我们收到了他们发来的多封电子邮件——说他们非常重视我们的业务，并且他们“一直在寻找改善客人体验的方法”。当你不提供服务时，为什么不拿走人们的钱呢？这感觉是个好的开始！
令人无法理解的是，他们说他们不能退还我们的钱，现场经理“只能提供信用额度供将来使用”。我被告知，他们的场外经理 Billy Hager-DeMyer 有权退款，但我们必须通过电子邮件联系他。我花了几天时间反复发送电子邮件，但他们的“政策是不可协商的”，他们拒绝退还我们的钱，因为他们没有提供服务并拒绝了我们。
在尝试研究他们的“不可协商政策”时，我偶然发现了几篇关于 Koteewi 所属公司及其近期资金问题的新闻文章——推迟维护、关闭南本德的高空滑索等。
我希望在我把钱给他们并一路开车去那里之前读到这篇文章！令人沮丧的是，在他们拒绝我们之后的几小时和几天里，我们收到了他们发来的多封电子邮件——说他们非常重视我们的业务，并且他们“一直在寻找改善客人体验的方法”。当你不提供服务时，为什么不拿走人们的钱呢？这感觉是个好的开始！
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