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Tisha H
Not “welcomed with open arms.”
Fairmont Spa的点评
点评：Spa day with friends, masseuses were great. The rest of the customer service experience was nonexistent. No escort into the spa, no directions to the locker room or spa, nor any explanation of the bathhouse facilities. We were literally handed a card and told to check out at that same desk. That was it. We had to ask other guests for directions from the locker room to the spa. There were no robes in the locker room, we had to flag down an employee to get some for us. The chair cards were never explained, which left 3 of us sharing 2 chairs. When I moved a third chair closer, a manager came over to scold me and made me put it back. When I expressed our frustration and disappointment in the whole experience, the manager’s response was barely apologetic. I was clearly wasting both my time and hers. I shouldn’t have to “break the rules” to be swarmed upon. For as much money as we spent there, I expected to feel “welcomed with open arms,” but that was not the case at all. Instead, I felt lost and frustrated.
翻译：和朋友一起在水疗中心度过了一天，按摩师很棒。其他的客户服务体验简直糟透了。没有人陪同进入水疗中心，也没有人指引我们去更衣室或水疗中心，也没有任何关于浴室设施的说明。他们只是递给我们一张卡片，让我们在同一张桌子上结账。就这样。我们不得不向其他客人询问从更衣室到水疗中心的路线。更衣室里没有浴袍，我们不得不叫来一位员工给我们拿。椅子卡也没有说明，结果我们三个人挤在两把椅子上。当我把第三把椅子挪近一点时，一位经理过来训斥了我，让我把椅子放回去。当我表达了对整个体验的沮丧和失望时，经理几乎没有道歉。我显然是在浪费我和她的时间。我不应该因为“违反规定”而被人围攻。考虑到我们在那里花了这么多钱，我期待着感受到“热烈的欢迎”，但事实并非如此。相反，我感到失落和沮丧。
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