旅行
账户
Steve C
Picture House, Uckfield
The Picture House的点评
点评：Made an online booking by mistake at the Uckfield Cinema. (was trying to make a booking at another Sussex cinema, but the web somehow directed me to the Uckfied site instead). Booking was made approximately 20 hours before the showing. I called the box office on opening (10:00). Agent said cannot make refund because the Cinema was ‘Independent’ & didn’t do refunds, I explained I was a pensioner living in Brighton & couldn’t afford to lose the £26.90 for the two mistakenly booked seats. The Agent said it was my fault & not theirs. I agreed, but said that that shouldn’t affect the Cinema’s ability to refund my money (at this time, still showing ‘pending’ on my credit card online bank statement) . I’ve been offered a ‘credit ticket’, however, Uckfield’s a good distance away from me, so there’s little chance of me using it. Towards the end of the call, the agent barely allowed me to get a word in edgeways & then hung up the phone when I said I would be sharing my experience on Social media…. Not a great experience in any way. Sharp practice - Beware……
翻译：错误地在 Uckfield 电影院进行了在线预订。（本来想在另一家苏塞克斯电影院预订，但网站不知怎么的将我引导到了 Uckfied 网站）。预订是在放映前约 20 小时进行的。我在开场时（10:00）给售票处打了电话。代理说不能退款，因为电影院是“独立”的并且不退款，我解释说我是一名住在布莱顿的退休老人，不能承受因为两个错误预订的座位而损失 26.90 英镑。代理说这是我的错，而不是他们的错。我同意了，但他说这不应该影响电影院退还我的钱的能力（此时，我的信用卡在线银行对账单上仍然显示“待处理”）。有人向我提供了“信用票”，但是，Uckfield 离我很远，所以我几乎没有机会使用它。通话快结束时，代理几乎不让我插话，当我说我会在社交媒体上分享我的经历时，代理就挂断了电话……无论如何都不是一次很好的经历。欺诈行为 - 小心……
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
