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No help from Tripmate Viking ‘travel insurance’
Viking Line Cruises的点评
点评：We had a nightmare experience on a Viking river cruise in May 2025.
My husband got sick the first night we were on board. The staff of the Rinda went above and beyond helping us get home. The Viking sponsored TRIP MATE “insurance” however was a total failure. They ghosted me and I had to make our flight home myself on Bookings.com. When we dragged ourselves home they asked for document after document which we provided. Even a statement from the Rinda confirming what had happened, after they basically claimed I was a liar. We waited a month each time they asked for another document.
The final insult was to ask for a document proving we had paid for the trip!
Viking customer service was not helpful until I I repeatedly contacted them to complain.
Again I was made the bad guy but finally we were told by Viking ‘customer service’ that our check would arrive in 7-10 business days. Still waiting. It will be three months of delay and back and forth…….
We are out $20,000 and a lot of stress and grief.
I would urge you to find other insurance to protect you in case of illness.
I am VERY disappointed in Viking.
Their excuse…… basically not their problem. Shameful behavior by Viking and their insurance broker.
BEWARE. BEWARE
not their problem?
The 5tripsmweve taken on Viking have been wonderful and the Rinda staff were amazing!!
My husband got sick the first night we were on board. The staff of the Rinda went above and beyond helping us get home. The Viking sponsored TRIP MATE “insurance” however was a total failure. They ghosted me and I had to make our flight home myself on Bookings.com. When we dragged ourselves home they asked for document after document which we provided. Even a statement from the Rinda confirming what had happened, after they basically claimed I was a liar. We waited a month each time they asked for another document.
The final insult was to ask for a document proving we had paid for the trip!
Viking customer service was not helpful until I I repeatedly contacted them to complain.
Again I was made the bad guy but finally we were told by Viking ‘customer service’ that our check would arrive in 7-10 business days. Still waiting. It will be three months of delay and back and forth…….
We are out $20,000 and a lot of stress and grief.
I would urge you to find other insurance to protect you in case of illness.
I am VERY disappointed in Viking.
Their excuse…… basically not their problem. Shameful behavior by Viking and their insurance broker.
BEWARE. BEWARE
not their problem?
The 5tripsmweve taken on Viking have been wonderful and the Rinda staff were amazing!!
翻译：2025年5月，我们在维京游轮上经历了一场噩梦。
我丈夫上船的第一晚就病倒了。Rinda号的工作人员竭尽全力帮助我们回家。然而，维京赞助的TRIP MATE“保险”却完全失败了。他们把我当成了幽灵，我不得不自己在Bookings.com上订机票回家。我们拖着疲惫的身躯回家后，他们要求我们提供一份又一份文件，我们一一提供了。甚至连Rinda号的一份声明都要求提供，以确认事情的经过，而他们却声称我是个骗子。每次他们要求提供文件，我们都等了一个月。
最令人气愤的是，他们竟然要求我们提供已经支付了旅行费用的证明文件！
维京客服直到我反复联系他们投诉才开始提供帮助。
我又一次被当成了坏人，但最终维京“客服”告诉我们，我们的账单会在7-10个工作日内到账。还在等。这将会是三个月的拖延和反复……
我们损失了2万美元，压力和悲伤也很大。
我强烈建议你找其他保险，万一生病了还能有保障。
我对维京游轮非常失望。
他们的借口……根本就不是他们的问题。维京游轮和他们的保险经纪人的行为太可耻了。
小心。小心
不是他们的问题？
我们在维京游轮上的五次旅行都很棒，Rinda 的员工也非常棒！！
我丈夫上船的第一晚就病倒了。Rinda号的工作人员竭尽全力帮助我们回家。然而，维京赞助的TRIP MATE“保险”却完全失败了。他们把我当成了幽灵，我不得不自己在Bookings.com上订机票回家。我们拖着疲惫的身躯回家后，他们要求我们提供一份又一份文件，我们一一提供了。甚至连Rinda号的一份声明都要求提供，以确认事情的经过，而他们却声称我是个骗子。每次他们要求提供文件，我们都等了一个月。
最令人气愤的是，他们竟然要求我们提供已经支付了旅行费用的证明文件！
维京客服直到我反复联系他们投诉才开始提供帮助。
我又一次被当成了坏人，但最终维京“客服”告诉我们，我们的账单会在7-10个工作日内到账。还在等。这将会是三个月的拖延和反复……
我们损失了2万美元，压力和悲伤也很大。
我强烈建议你找其他保险，万一生病了还能有保障。
我对维京游轮非常失望。
他们的借口……根本就不是他们的问题。维京游轮和他们的保险经纪人的行为太可耻了。
小心。小心
不是他们的问题？
我们在维京游轮上的五次旅行都很棒，Rinda 的员工也非常棒！！
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