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chiara0881
Disappointing lack of support and guidance
Pacific Divers的点评
点评：Unfortunately, a very disappointing experience.
Before booking, we clearly explained that we were newly certified Open Water divers with limited experience and that we wanted additional guidance and support to gain confidence. For this reason, we specifically booked and paid for a private dive.
Unfortunately, this support was completely missing.
It was my first boat entry in open ocean conditions, with wind and significant waves. I was visibly nervous and took several minutes to enter the water, yet the Divemaster, already in the water, offered no guidance, encouragement or reassurance.
Once in the water, with waves and some water in my mask, I simply needed to feel that the professional accompanying us was there to support and guide me. Instead, I felt completely on my own. This made me lose confidence that I would be properly followed during the descent and the dive, and I ultimately decided not to continue because I did not feel safe enough.
What disappointed me most was the complete lack of empathy: no reassuring word, no attempt to help, no encouragement and, even after I decided not to dive, not even a simple gesture. Just indifference.
My husband completed the dive without any problems, so my criticism is not about the dive site or whether the dive was possible. It is specifically about the lack of personal attention and support.
We understand that certified divers are expected to have a degree of independence, but there is a big difference between being certified and being experienced. When guests clearly explain their limited experience in advance and pay for a private dive specifically for additional guidance, I believe this should be taken into consideration.
A little communication, empathy and support could have completely changed my experience. From a PADI dive centre, especially under these circumstances, I expected much better.
Before booking, we clearly explained that we were newly certified Open Water divers with limited experience and that we wanted additional guidance and support to gain confidence. For this reason, we specifically booked and paid for a private dive.
Unfortunately, this support was completely missing.
It was my first boat entry in open ocean conditions, with wind and significant waves. I was visibly nervous and took several minutes to enter the water, yet the Divemaster, already in the water, offered no guidance, encouragement or reassurance.
Once in the water, with waves and some water in my mask, I simply needed to feel that the professional accompanying us was there to support and guide me. Instead, I felt completely on my own. This made me lose confidence that I would be properly followed during the descent and the dive, and I ultimately decided not to continue because I did not feel safe enough.
What disappointed me most was the complete lack of empathy: no reassuring word, no attempt to help, no encouragement and, even after I decided not to dive, not even a simple gesture. Just indifference.
My husband completed the dive without any problems, so my criticism is not about the dive site or whether the dive was possible. It is specifically about the lack of personal attention and support.
We understand that certified divers are expected to have a degree of independence, but there is a big difference between being certified and being experienced. When guests clearly explain their limited experience in advance and pay for a private dive specifically for additional guidance, I believe this should be taken into consideration.
A little communication, empathy and support could have completely changed my experience. From a PADI dive centre, especially under these circumstances, I expected much better.
翻译：很遗憾，这是一次极其令人失望的体验。
预订前，我们明确说明自己是刚取得开放水域潜水证书的新手，经验有限，因此需要额外的指导与帮助来增强信心。正因如此，我们特意预订并付费选择了私人潜水服务。
可惜的是，这种支持完全没有出现。
那是我第一次在有风且浪很大的海况下从船上入水潜水。我明显很紧张，花了好几分钟才敢下水，然而早已在水中的潜水长却既没有给予任何指导、鼓励，也没有安慰我。
下水之后，海浪不断，面罩里也进了水，这时我正需要那种感觉——即有个专业的向导在身边支持并引导我。但实际上，我感觉完全孤立无援。这让我对自己在下潜及潜水过程中能否得到妥善照看失去了信心。最终我决定不再继续了，因为我感觉不够安全。
最让我失望的是他们完全缺乏同理心：没有一句安慰的话，没有任何提供帮助的举动，也没有任何鼓励。即便在我决定不潜水之后，也连最基本的关怀都没有。只有冷漠。
我的丈夫顺利完成了潜水，因此我的批评并非针对潜水地点或潜水是否可行。我的批评专门针对的是他们缺乏对个人的关注与支持。我们知道，获得认证的潜水员理应具备一定的独立性，但获得认证与拥有丰富经验之间存在着巨大差别。当潜水者事先明确说明自己经验有限，并且专门付费聘请私人教练以获得额外指导时，我认为这一点理应得到重视。
一点沟通、同理心与支持，本可以彻底改变我的体验。作为一家PADI潜水中心，尤其是在这种情形下，更理应如此。我原以为会好得多呢。
预订前，我们明确说明自己是刚取得开放水域潜水证书的新手，经验有限，因此需要额外的指导与帮助来增强信心。正因如此，我们特意预订并付费选择了私人潜水服务。
可惜的是，这种支持完全没有出现。
那是我第一次在有风且浪很大的海况下从船上入水潜水。我明显很紧张，花了好几分钟才敢下水，然而早已在水中的潜水长却既没有给予任何指导、鼓励，也没有安慰我。
下水之后，海浪不断，面罩里也进了水，这时我正需要那种感觉——即有个专业的向导在身边支持并引导我。但实际上，我感觉完全孤立无援。这让我对自己在下潜及潜水过程中能否得到妥善照看失去了信心。最终我决定不再继续了，因为我感觉不够安全。
最让我失望的是他们完全缺乏同理心：没有一句安慰的话，没有任何提供帮助的举动，也没有任何鼓励。即便在我决定不潜水之后，也连最基本的关怀都没有。只有冷漠。
我的丈夫顺利完成了潜水，因此我的批评并非针对潜水地点或潜水是否可行。我的批评专门针对的是他们缺乏对个人的关注与支持。我们知道，获得认证的潜水员理应具备一定的独立性，但获得认证与拥有丰富经验之间存在着巨大差别。当潜水者事先明确说明自己经验有限，并且专门付费聘请私人教练以获得额外指导时，我认为这一点理应得到重视。
一点沟通、同理心与支持，本可以彻底改变我的体验。作为一家PADI潜水中心，尤其是在这种情形下，更理应如此。我原以为会好得多呢。
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