旅行
账户
Gary Q
Awful. Never again
Movies@Swords Multiplex Cinema的点评
点评：Any business that ignores complaints and treats its customers with contempt should be avoided. You only have to read the number of complaints against this cinema and the generic copy and paste responses to them from the company to realise they don’t give a damn about their customers. When complaints go unaddressed it shows a blatant disregard for the very customers keeping them in business, and I’m speaking from experience with Movies@swords. Booked Friday night tickets online recently for their so-called VIP Screen (the one that’s supposed to provide better comfort / toilets and a concession stand in its lobby, etc). Instead we arrived to a very small screening room sitting in seats with all the armrest leather and foam underneath absolutely torn to bits. Other sears all around us torn to bits. The drinks holders in the armrest were broken so couldn’t be used. Concession stand wasn’t even open. And the men’s toilets were closed with an out of order sign on the door. Go outside to the toilets in the foyer area and guess what? Two cubicles blocked up with toilet paper and you can guess what else. The other cubicle has a door that couldn’t close because the lock is faulty. No staff in sight except one or two at the entrance concession stand, and they looked totally bored and demoralized. The whole place is an absolute cesspit. Phoned their office the following Monday and was told to submit a complaint via email to their customer services email and their management team would deal with the complaint. Never even got a reply, not even an acknowledgment of receipt. Sent a reminder email and asked for an update and received a generic response saying my complaint had been forwarded to management. Weeks later and still no response from “management.” Then wrote a letter of complaint and sent it directly to the owner Graham Spurling at the head office in Dundrum. And no surprises for guessing there was still no response. That just speaks volumes about the way this cinema operates. If you really want to see a film on the big screen do yourself a favour and avoid this place and go to another cinema. Or wait until it comes to streaming services. You’d be better off watching the film on your mobile phone with earphones sitting on Dublin Bus than wasting your hard earned money in that dump.
翻译：应避免任何无视投诉并蔑视客户的企业。你只需要阅读针对这家电影院的投诉数量以及公司对他们的通用复制和粘贴回复，就会意识到他们根本不在乎他们的顾客。当投诉得不到解决时，这表明对那些让他们继续营业的客户的公然漠视，我是根据 Movies@swords 的经验说的。最近在网上预订了周五晚上的门票，用于他们所谓的 VIP 屏幕（应该提供更好的舒适度/厕所和大堂小卖部等）。相反，我们到达了一个非常小的放映室，坐在座位上，所有扶手皮革和下面的泡沫都被撕成了碎片。我们周围的其他西尔斯被撕成碎片。扶手上的饮料架坏了，无法使用。小卖部甚至没有开放。男厕所也关着，门上贴着“故障”的牌子。走到外面门厅区的厕所，你猜怎么着？两个隔间都被卫生纸堵住了，你猜猜还有什么。另一个隔间的门因锁坏而无法关闭。除了入口处小卖部的一两个人外，看不到任何工作人员，他们看起来完全无聊且士气低落。整个地方就是一个绝对的粪坑。接下来的周一打电话给他们的办公室，被告知通过电子邮件向他们的客户服务电子邮件提交投诉，他们的管理团队将处理该投诉。甚至没有收到回复，甚至没有收到回执。发送了一封提醒电子邮件并要求更新，并收到了一般回复，称我的投诉已转发给管理层。几周后，“管理层”仍然没有回应。然后写了一封投诉信，直接寄给邓德鲁姆总部的老板格雷厄姆·斯普尔林。毫无疑问，仍然没有任何回应。这充分说明了这家电影院的运作方式。如果您真的想在大屏幕上看电影，请帮自己一个忙，避开这个地方并前往另一家电影院。或者等到流媒体服务。你最好在都柏林巴士上戴着耳机用手机看电影，而不是把辛苦赚来的钱浪费在垃圾场。
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