旅行
账户
Mallory F
Customer service at reception
Cedar Creek Spa At Big Cedar Lodge的点评
点评：Let me preface by saying I’ve been to the spa before and it’s been a delight. This time however, the ladies at the reception area were not helpful and eventually rude. We placed a lunch order at 12:30 via the QR code as instructed & notified reception we would be waiting in the grotto, waited 1 hour and 15 minutes then checked with them again to make sure it was ordered. We were assured it was ordered and it would be 30 minutes. We waited 45 more minutes in the grotto and went upstairs to check for a second time and were told “oh, I told someone to let you know, it’s been in the bridal suite”. We then ate our cold lunch 2 hours and 15 minutes after we placed the order. I am understanding of working out kinks of a new system but the attitude and lack of customer service at reception was uncalled for. Also, all services were prepaid so we could not tip to reflect services as it was done in advance.
翻译：首先我要说的是，我以前去过水疗中心，感觉很棒。但这次，接待处的女士们没有提供任何帮助，甚至很粗鲁。我们按照指示在 12:30 通过二维码订购午餐，并通知接待处我们将在洞穴中等候，等了 1 小时 15 分钟，然后再次与他们确认是否已订购。他们向我们保证已订购，并且需要 30 分钟。我们在洞穴中又等了 45 分钟，然后上楼第二次检查，他们说“哦，我让别人告诉你，它在新婚套房里”。然后我们在下订单 2 小时 15 分钟后吃了冷午餐。我理解解决新系统的问题，但接待处的态度和缺乏客户服务是不必要的。此外，所有服务都是预付费的，所以我们不能给小费来反映服务，因为服务是提前完成的。
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