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Jim O
Website that doesn't function properly and reduced ride and food selections
Margaritaville at Lanier Islands的点评
点评：As a 4-5 year season pass owner...What an absolute shame the direction the Water Park has taken...Key rides, up to 3 in a day shut down, rides eliminated and food choices eliminated creating long wait lines...I cant imagine folks, especially with a day pass showing up with key rides shut down and 14-16 folks in line for a hamburger...which was one day last week. The same day the music videos didn't work at the wave pool.
But this take the cake...I tried booking a Deluxe Cabana for 6-27 today and it took over an hour and 3 phones calls that offered no help except you need to wait 24-48 hours for a response. I have several grandkids coming and the site, if it really qualifies as a site would say 1 unit available...so waiting 2 days is not an option.
I've been on hundreds of websites and by far this site is the most difficult to manage and move around. Imagine, it wants my birthdate and kept locking down, keeping me from making a several hundred dollar purchase...Only way to work around it was "click" every month which was more than 2,000 clicks!!!! are you kidding me.
The WORST customer experience I've had in many years...Your site needs a total revamp that WORKS
But this take the cake...I tried booking a Deluxe Cabana for 6-27 today and it took over an hour and 3 phones calls that offered no help except you need to wait 24-48 hours for a response. I have several grandkids coming and the site, if it really qualifies as a site would say 1 unit available...so waiting 2 days is not an option.
I've been on hundreds of websites and by far this site is the most difficult to manage and move around. Imagine, it wants my birthdate and kept locking down, keeping me from making a several hundred dollar purchase...Only way to work around it was "click" every month which was more than 2,000 clicks!!!! are you kidding me.
The WORST customer experience I've had in many years...Your site needs a total revamp that WORKS
翻译：作为一名拥有四五年季票的游客……水上乐园现在的状况真是令人失望……热门游乐设施，一天最多关闭三个，游乐项目取消，餐饮选择也减少，导致排队时间过长……我无法想象，尤其是持有日票的游客，到了之后发现热门游乐设施都关闭了，还要排队买个汉堡，而这种情况上周就发生过一次。同一天，造浪池的音乐视频也无法播放。
但更糟糕的是……我今天尝试预订6月27日的豪华小屋，结果花了超过一个小时，打了三个电话，得到的回复却只有24-48小时，没有任何帮助。我的几个孙子孙女要来，而这个网站（如果它真的算得上一个网站的话）应该只显示一个空房……所以等两天根本不可能。
我用过成百上千个网站，这个网站绝对是最难用、最难操作的。想象一下，它居然要我的生日，还一直锁定我的账户，害得我好几百美元的订单都买不了……唯一的解决办法居然是每个月“点击”一次，那得点击两千多次啊！！！开什么玩笑！
这是我多年来最糟糕的客户体验……你们的网站需要彻底改版，而且要改成真正好用的那种。
但更糟糕的是……我今天尝试预订6月27日的豪华小屋，结果花了超过一个小时，打了三个电话，得到的回复却只有24-48小时，没有任何帮助。我的几个孙子孙女要来，而这个网站（如果它真的算得上一个网站的话）应该只显示一个空房……所以等两天根本不可能。
我用过成百上千个网站，这个网站绝对是最难用、最难操作的。想象一下，它居然要我的生日，还一直锁定我的账户，害得我好几百美元的订单都买不了……唯一的解决办法居然是每个月“点击”一次，那得点击两千多次啊！！！开什么玩笑！
这是我多年来最糟糕的客户体验……你们的网站需要彻底改版，而且要改成真正好用的那种。
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