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Matt H
Guest services useless, unhelpful and don’t ever respond!
布什花园的点评
点评：If I could give 0 out of 5 I would. Visited Busch gardens in August with my family, we had booked the Serengeti safari where you feed the giraffes, unfortunately due to weather (which cannot be helped) our tour at 1:30 couldn’t go ahead, we was offered to come back at 3:30 to try again. We went back at this time and again due to weather we couldn’t go out, now it was very disappointing but arguably it can’t be helped with the weather. Now this is when the issue with guest services went rapidly downhill, the tour guide told us we could either come back again later or have a refund, we opted for the refund and he (I think his name was Kyle and he was new) told us we didn’t need to do anything as it would just automatically get refunded. So by the time we left the park at 7 we still hadn’t had a refund so we went to guest services on the way out and told them the situation who then assured us again that a refund would just happen it’s all in the notes etc, she gave us an email address to email (BGA.GuestInformation@seaworld.com) if the refund hadn’t come through in the next day or so. It has been 3 weeks and still no refund which we was told we would get seeing as the tour didn’t go ahead, I emailed this email I was given by the guest services lady on the way out last week and got the usual bs response about we are busy and will get back to you asap, a week later from sending the email and nothing! Terrible terrible poor
customer services!! There’s no live chat or anything and with me being in the UK I can’t just call the number on the website and you would think seeing as they provide you an email address to contact them on the website they would actually respond! Avoid going here!!
customer services!! There’s no live chat or anything and with me being in the UK I can’t just call the number on the website and you would think seeing as they provide you an email address to contact them on the website they would actually respond! Avoid going here!!
翻译：如果可以给零分（满分 5 分），我会的。8 月份和家人一起参观了布希花园，我们预订了塞伦盖蒂野生动物园，可以喂长颈鹿，但不幸的是，由于天气原因（没办法），我们 1:30 的旅行无法进行，他们建议我们 3:30 再来试一次。我们这次又回去了，但因为天气原因我们无法出去，这非常令人失望，但可以说天气也是没办法的事。这时，游客服务问题迅速恶化，导游告诉我们，我们可以晚点再来，或者退款，我们选择了退款，他（我想他叫凯尔，是新来的）告诉我们，我们不需要做任何事情，因为会自动退款。所以，当我们7点离开公园时，我们仍然没有收到退款。于是我们去了客服中心，告诉他们情况。客服中心再次向我们保证，退款会立即生效，一切都在备注里。客服中心还给了我们一个邮箱地址（BGA.GuestInformation@seaworld.com），如果第二天左右退款还没到账，可以给我们发邮件。三周过去了，我们仍然没有收到退款。客服中心女士上周在离开公园时给了我们这封邮件，我把邮件发了过去，结果只收到了常见的废话，说我们很忙，会尽快回复。结果邮件发出一周后，什么都没有！客服服务简直糟糕透了！没有在线聊天之类的服务，我在英国，也没法直接打电话到网站上，而且他们网站上有邮箱地址，所以你想想，他们应该会回复的！千万别去这家！
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