旅行
账户
Zeeshan A
The Harsh Reality of Poor Customer Service from the manager and front desk
维加斯极限跳伞的点评
点评：GoJump America Las Vegas: A Disappointing Customer Experience
★☆☆☆☆ (1/5 Stars)
The Harsh Reality of Poor Customer Service
As an experienced skydiver who has jumped in Dubai and the UK multipletimes, I can confidently say that my experience at GoJump America Las Vegas was the most unprofessional and frustrating encounter I've ever had.
What Went Wrong
Front Desk Disaster
The staff at the front desk were shockingly rude and completely unhelpful. When I requested an outdoor video of my jump, their response was dismissive and unprofessional. The manager (who claimed to be named John) and the female staff member demonstrated a complete lack of customer service skills.
Video Package Failure
Despite paying for a comprehensive jump package, they failed to capture my outdoor jump on video. When I approached them to discuss this issue, their response was defensive and unaccommodating.
Management Attitude
The manager's communication was embarrassingly poor. Instead of addressing my legitimate concerns, he responded with attitude and refused to listen or provide a satisfactory explanation. He is definitely not to work in there.
Comparison to Other Experiences
Having skydived in multiple international locations, I can definitively state that GoJump America Las Vegas falls far below industry standards. The actual jump and instructor were fine, but the administrative incompetence overshadowed the entire experience.
Recommendation
Potential customers should be warned: the poor management and customer service at this location could completely ruin what should be an exciting adventure.
Pro Tip: If you decide to jump here, document everything and be prepared for potential communication issues. The staffs are worst than a robot talking the same and not ready to accept the mistake they do.. very defensive. Its fine to support your employees but for god sake listen to clients
★☆☆☆☆ (1/5 Stars)
The Harsh Reality of Poor Customer Service
As an experienced skydiver who has jumped in Dubai and the UK multipletimes, I can confidently say that my experience at GoJump America Las Vegas was the most unprofessional and frustrating encounter I've ever had.
What Went Wrong
Front Desk Disaster
The staff at the front desk were shockingly rude and completely unhelpful. When I requested an outdoor video of my jump, their response was dismissive and unprofessional. The manager (who claimed to be named John) and the female staff member demonstrated a complete lack of customer service skills.
Video Package Failure
Despite paying for a comprehensive jump package, they failed to capture my outdoor jump on video. When I approached them to discuss this issue, their response was defensive and unaccommodating.
Management Attitude
The manager's communication was embarrassingly poor. Instead of addressing my legitimate concerns, he responded with attitude and refused to listen or provide a satisfactory explanation. He is definitely not to work in there.
Comparison to Other Experiences
Having skydived in multiple international locations, I can definitively state that GoJump America Las Vegas falls far below industry standards. The actual jump and instructor were fine, but the administrative incompetence overshadowed the entire experience.
Recommendation
Potential customers should be warned: the poor management and customer service at this location could completely ruin what should be an exciting adventure.
Pro Tip: If you decide to jump here, document everything and be prepared for potential communication issues. The staffs are worst than a robot talking the same and not ready to accept the mistake they do.. very defensive. Its fine to support your employees but for god sake listen to clients
翻译：GoJump America 拉斯维加斯：令人失望的客户体验
★☆☆☆☆（1/5 星）
糟糕客户服务的残酷现实
作为一名在迪拜和英国多次跳伞的经验丰富的跳伞者，我可以自信地说，我在 GoJump America 拉斯维加斯的经历是我经历过的最不专业和最令人沮丧的遭遇。
出了什么问题
前台灾难
前台的工作人员非常粗鲁，完全没有帮助。当我要求拍摄我跳伞的户外视频时，他们的反应是冷漠和不专业的。经理（自称名叫约翰）和女员工表现出完全缺乏客户服务技能。
视频包失败
尽管支付了综合跳伞包的费用，但他们未能拍摄我的户外跳伞视频。当我联系他们讨论这个问题时，他们的反应是防御性的和不通融的。
管理态度
经理的沟通能力差得令人尴尬。他没有解决我的合理担忧，而是态度恶劣，拒绝倾听或提供令人满意的解释。他绝对不适合在那里工作。
与其他体验的比较
我曾在多个国际地点进行过跳伞，我可以肯定地说，GoJump America Las Vegas 远远低于行业标准。实际的跳伞和教练都很好，但行政管理不善掩盖了整个体验。
建议
应警告潜在客户：这个地方糟糕的管理和客户服务可能会彻底毁掉本应令人兴奋的冒险。
专业提示：如果您决定在这里跳伞，请记录下所有内容，并为潜在的沟通问题做好准备。工作人员比机器人还糟糕，说话也一样，而且不准备接受他们犯下的错误……非常防御。支持您的员工是可以的，但看在上帝的份上，请听取客户的意见
★☆☆☆☆（1/5 星）
糟糕客户服务的残酷现实
作为一名在迪拜和英国多次跳伞的经验丰富的跳伞者，我可以自信地说，我在 GoJump America 拉斯维加斯的经历是我经历过的最不专业和最令人沮丧的遭遇。
出了什么问题
前台灾难
前台的工作人员非常粗鲁，完全没有帮助。当我要求拍摄我跳伞的户外视频时，他们的反应是冷漠和不专业的。经理（自称名叫约翰）和女员工表现出完全缺乏客户服务技能。
视频包失败
尽管支付了综合跳伞包的费用，但他们未能拍摄我的户外跳伞视频。当我联系他们讨论这个问题时，他们的反应是防御性的和不通融的。
管理态度
经理的沟通能力差得令人尴尬。他没有解决我的合理担忧，而是态度恶劣，拒绝倾听或提供令人满意的解释。他绝对不适合在那里工作。
与其他体验的比较
我曾在多个国际地点进行过跳伞，我可以肯定地说，GoJump America Las Vegas 远远低于行业标准。实际的跳伞和教练都很好，但行政管理不善掩盖了整个体验。
建议
应警告潜在客户：这个地方糟糕的管理和客户服务可能会彻底毁掉本应令人兴奋的冒险。
专业提示：如果您决定在这里跳伞，请记录下所有内容，并为潜在的沟通问题做好准备。工作人员比机器人还糟糕，说话也一样，而且不准备接受他们犯下的错误……非常防御。支持您的员工是可以的，但看在上帝的份上，请听取客户的意见
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