旅行
账户
Patricia B
If it’s not available in store don’t bother, their workshop is very badly managed.
Seoidin的点评
点评：I purchased a bangle and a ring in one of the stores but I wanted the charms changed. I paid in full on July 8th was told I would receive it with in 6-8 weeks. I finally received my Jewelery on November 23rd. I was in contact with staff both on the phone and by email on numerous occasions. I was offered a discount of 30% for the inconvenience which I accepted. When the Jewelery arrived I emailed to confirm receipt and ask how I would receive the discount. Maureen replied and to say she was rude is an understatement, she refused the discount saying I should have paid more for the 2 pieces so I was not getting any further discount.( I paid full amount in cash in the store on the day with no discount applied. ) I emailed a few more times but I didn’t get a reply. Maureen has absolutely no customer service skills whatsoever, however I found every other person I dealt with to be apologetic and very understanding. I would not recommend purchasing anything that needs to be posted, only buy in store.
翻译：我在一家商店买了一只手镯和一枚戒指，但我想换吊饰。我于 7 月 8 日全额付款，被告知 6-8 周后即可收到。我终于在 11 月 23 日收到了我的珠宝。我多次通过电话和电子邮件与工作人员联系。他们为我提供了 30% 的折扣，我接受了。珠宝到货后，我发电子邮件确认收货，并询问如何获得折扣。Maureen 回复说她很粗鲁，她拒绝了折扣，说我应该为这两件首饰多付点钱，所以我不会再得到任何折扣。（我当天在店里用现金全额付款，没有折扣。）我又发了几封电子邮件，但没有收到回复。Maureen 完全没有客户服务技能，但我发现我接触的每个人都很抱歉，而且非常理解。我不建议购买需要邮寄的任何东西，只建议在店内购买。
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