旅行
账户
Tripadvisor用户
Promises Made, Promises Broken, Money Taken
Tres Rios Park的点评
点评：The local staff at the parks are the only bright spot in this whole mess. During the Upgrade sales pitch, I was assured by OCP’s sales team that the Texas parks would not be closing and that they would be upgraded. Instead, 3/4 of them are being sold, with no replacements and no reduction in fees. We were told this to get us to upgrade only six weeks ago.
Additionally, during the upgrade many members are promised verbally that the billing system has a glitch and the 700 additional dollars they show there are not really due at all and have been waived. Each member who received that promise was called after upgrade and told they their park admission would be frozen if they did not pay the fictitious bill even though the sales manager promised them it was in error. I was one of those who was lied to as well. While the park staff are amazing, the corporation is incompetent.
Reservations are impossible through corporate but work well online, the billing system is a nightmare, and no one takes responsibility. OCP or OCR as they are often called continues to make false promises to its members while providing no real solutions. It is theft and fraud, plain and simple which is too bad because we love the parks and the folks who work there at the parks themselves.
Respectfully,
John Mac
Additionally, during the upgrade many members are promised verbally that the billing system has a glitch and the 700 additional dollars they show there are not really due at all and have been waived. Each member who received that promise was called after upgrade and told they their park admission would be frozen if they did not pay the fictitious bill even though the sales manager promised them it was in error. I was one of those who was lied to as well. While the park staff are amazing, the corporation is incompetent.
Reservations are impossible through corporate but work well online, the billing system is a nightmare, and no one takes responsibility. OCP or OCR as they are often called continues to make false promises to its members while providing no real solutions. It is theft and fraud, plain and simple which is too bad because we love the parks and the folks who work there at the parks themselves.
Respectfully,
John Mac
翻译：公园的当地员工是整个混乱局面中唯一的亮点。在升级销售宣传期间，OCP 的销售团队向我保证，德克萨斯州的公园不会关闭，而且会进行升级。相反，其中 3/4 的公园正在出售，没有替代品，费用也没有降低。我们被告知这一点只是为了让我们在六周前升级。
此外，在升级期间，许多会员被口头承诺计费系统存在故障，他们显示的 700 美元额外费用实际上根本不应支付，已被免除。升级后，每位收到该承诺的会员都接到电话，告知他们，如果他们不支付虚假账单，他们的公园门票将被冻结，尽管销售经理向他们保证这是错误的。我也是被骗的人之一。虽然公园工作人员很棒，但公司却无能。
通过公司预订是不可能的，但在线预订很好，计费系统是一场噩梦，没有人承担责任。 OCP 或通常所说的 OCR 继续向其成员做出虚假承诺，却没有提供真正的解决方案。这简直就是盗窃和欺诈，这太糟糕了，因为我们热爱公园和在公园工作的人。
敬上，
约翰·麦克
此外，在升级期间，许多会员被口头承诺计费系统存在故障，他们显示的 700 美元额外费用实际上根本不应支付，已被免除。升级后，每位收到该承诺的会员都接到电话，告知他们，如果他们不支付虚假账单，他们的公园门票将被冻结，尽管销售经理向他们保证这是错误的。我也是被骗的人之一。虽然公园工作人员很棒，但公司却无能。
通过公司预订是不可能的，但在线预订很好，计费系统是一场噩梦，没有人承担责任。 OCP 或通常所说的 OCR 继续向其成员做出虚假承诺，却没有提供真正的解决方案。这简直就是盗窃和欺诈，这太糟糕了，因为我们热爱公园和在公园工作的人。
敬上，
约翰·麦克
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
