下载App
资质规则
旅行
账户
Galina P
Disappointed
Raksi ZOO的点评
点评：We visited Rakši Zoo on Saturday on a rather cloudy day. There weren’t many visitors, but unfortunately, our overall experience was very disappointing.
The biggest issue was the ticket system. There are three different types of tickets, and honestly, it’s unnecessarily complicated and confusing. With one ticket you can do one thing, with another you apparently cannot do much at all, and the most expensive one seems to include everything. However, regardless of the ticket type, the lemur experience had a two-hour waiting time! With small children, it’s simply unrealistic to expect them to wait that long, and there was no clear explanation of how the queues or bookings worked.
You can buy animal food in the souvenir shop, but they only had pellets available. Vegetables had run out, even though we visited around 2 PM. Also, the souvenir shop is completely inaccessible to wheelchair users and parents with strollers. There are stairs, and the only way to get inside is to carry everything up by hand. This is a serious accessibility issue.
The rabbit enclosure was another unpleasant surprise. There was a sheep inside that was aggressive towards visitors and seemed to be frightening the rabbits as well. We were shocked, and the rabbits certainly didn’t look comfortable. Feeding the rabbits was impossible because the sheep kept attacking us. It butted me three times and also tried to headbutt my child whenever he approached the cup of food.
There was also a children's excavator in the middle of the playground that took €1 but didn't work. It just made a loud rattling noise, so we eventually walked away, half-expecting it to break apart.
To make matters worse, the woman selling tickets was rather rude and unhelpful. She didn't explain the different ticket options, even though they are quite confusing. Yes, there is a notice in front of the ticket office, but apparently, you'd better read it very carefully before approaching the counter, even if there is no queue, because you shouldn't expect any help or explanation from the person selling the tickets.
To sum up: Lots of advertising, an unnecessarily complicated ticket system, confusing queues and waiting times, poor accessibility for people with disabilities and families with strollers, and an overall lack of organisation.
We've visited quite a few zoos, and unfortunately, this one left us with the worst impression so far. We had high expectations and thought Rakši Zoo would be one of the most interesting and enjoyable places to visit with children. Instead, we left feeling very disappointed.
A real shame, because the place has so much potential, but the organisation and visitor experience need serious improvement.
The biggest issue was the ticket system. There are three different types of tickets, and honestly, it’s unnecessarily complicated and confusing. With one ticket you can do one thing, with another you apparently cannot do much at all, and the most expensive one seems to include everything. However, regardless of the ticket type, the lemur experience had a two-hour waiting time! With small children, it’s simply unrealistic to expect them to wait that long, and there was no clear explanation of how the queues or bookings worked.
You can buy animal food in the souvenir shop, but they only had pellets available. Vegetables had run out, even though we visited around 2 PM. Also, the souvenir shop is completely inaccessible to wheelchair users and parents with strollers. There are stairs, and the only way to get inside is to carry everything up by hand. This is a serious accessibility issue.
The rabbit enclosure was another unpleasant surprise. There was a sheep inside that was aggressive towards visitors and seemed to be frightening the rabbits as well. We were shocked, and the rabbits certainly didn’t look comfortable. Feeding the rabbits was impossible because the sheep kept attacking us. It butted me three times and also tried to headbutt my child whenever he approached the cup of food.
There was also a children's excavator in the middle of the playground that took €1 but didn't work. It just made a loud rattling noise, so we eventually walked away, half-expecting it to break apart.
To make matters worse, the woman selling tickets was rather rude and unhelpful. She didn't explain the different ticket options, even though they are quite confusing. Yes, there is a notice in front of the ticket office, but apparently, you'd better read it very carefully before approaching the counter, even if there is no queue, because you shouldn't expect any help or explanation from the person selling the tickets.
To sum up: Lots of advertising, an unnecessarily complicated ticket system, confusing queues and waiting times, poor accessibility for people with disabilities and families with strollers, and an overall lack of organisation.
We've visited quite a few zoos, and unfortunately, this one left us with the worst impression so far. We had high expectations and thought Rakši Zoo would be one of the most interesting and enjoyable places to visit with children. Instead, we left feeling very disappointed.
A real shame, because the place has so much potential, but the organisation and visitor experience need serious improvement.
翻译：周六那天，天气阴沉，我们去了拉克希动物园。虽然游客不多，但遗憾的是，我们的整体体验相当令人失望。
最大的问题出在售票系统上。这里有三种不同类型的门票，说实话，这种设计实在复杂又容易让人困惑。买一种票只能做一件事，另一种票则似乎几乎什么都不能做，而最贵的那种票倒是好像包含了所有项目。不过，无论购买哪种类型的门票……狐猴互动体验项目需要等待两个小时！带着小孩子的话，指望他们等那么久根本不现实，而且关于排队或预约流程也没有任何明确的说明。
您可以在纪念品商店购买动物饲料，但那里只有颗粒饲料。尽管我们是在下午2点左右去的，但蔬菜饲料已经售罄。此外，纪念品商店对于乘坐轮椅的人士以及推着婴儿车的家长来说完全无法进入——那里有楼梯。唯一能进入里面的方法就是亲手把所有东西搬上去。这是一个严重的无障碍设施问题。
兔子饲养区也带来了另一个令人不悦的意外情况：里面有一只羊，它对游客极具攻击性，似乎也吓到了兔子们。我们震惊不已，那些兔子显然也显得很不自在。由于那只羊不断攻击我们，我们根本无法喂兔子。它用头撞了我三次，每次我的孩子靠近食物杯时，它也试图用头去撞他。
游乐场中央还有一台儿童用挖掘机，需要花1欧元才能使用，但实际上根本没法用。它只会发出很大的嘎嘎声，最后我们无奈离开，心里还想着它说不定会散架呢。
更糟糕的是，卖票的那个女人相当粗鲁且毫无帮助。尽管各种票券选项其实挺容易让人混淆的，但她却根本不加以解释。是的。售票处前面有一份通知，但显然，即便没有排队的人，在走向柜台之前也最好仔细阅读一下，因为你别指望售票员会提供任何帮助或解释。
总结一下：广告繁多，售票系统复杂得毫无必要，排队和等待时间令人困惑，残疾人士及带婴儿车的家庭使用起来极为不便，整体来说缺乏组织性。我们去过不少动物园，可惜这家动物园给我们留下了迄今为止最糟糕的印象。我们原本期望很高，原以为Rakši动物园会是个带孩子游玩的绝佳去处。结果却让我们大失所望。
实在可惜，因为这家动物园其实潜力巨大，不过其管理运作以及游客体验方面都亟需改进。
最大的问题出在售票系统上。这里有三种不同类型的门票，说实话，这种设计实在复杂又容易让人困惑。买一种票只能做一件事，另一种票则似乎几乎什么都不能做，而最贵的那种票倒是好像包含了所有项目。不过，无论购买哪种类型的门票……狐猴互动体验项目需要等待两个小时！带着小孩子的话，指望他们等那么久根本不现实，而且关于排队或预约流程也没有任何明确的说明。
您可以在纪念品商店购买动物饲料，但那里只有颗粒饲料。尽管我们是在下午2点左右去的，但蔬菜饲料已经售罄。此外，纪念品商店对于乘坐轮椅的人士以及推着婴儿车的家长来说完全无法进入——那里有楼梯。唯一能进入里面的方法就是亲手把所有东西搬上去。这是一个严重的无障碍设施问题。
兔子饲养区也带来了另一个令人不悦的意外情况：里面有一只羊，它对游客极具攻击性，似乎也吓到了兔子们。我们震惊不已，那些兔子显然也显得很不自在。由于那只羊不断攻击我们，我们根本无法喂兔子。它用头撞了我三次，每次我的孩子靠近食物杯时，它也试图用头去撞他。
游乐场中央还有一台儿童用挖掘机，需要花1欧元才能使用，但实际上根本没法用。它只会发出很大的嘎嘎声，最后我们无奈离开，心里还想着它说不定会散架呢。
更糟糕的是，卖票的那个女人相当粗鲁且毫无帮助。尽管各种票券选项其实挺容易让人混淆的，但她却根本不加以解释。是的。售票处前面有一份通知，但显然，即便没有排队的人，在走向柜台之前也最好仔细阅读一下，因为你别指望售票员会提供任何帮助或解释。
总结一下：广告繁多，售票系统复杂得毫无必要，排队和等待时间令人困惑，残疾人士及带婴儿车的家庭使用起来极为不便，整体来说缺乏组织性。我们去过不少动物园，可惜这家动物园给我们留下了迄今为止最糟糕的印象。我们原本期望很高，原以为Rakši动物园会是个带孩子游玩的绝佳去处。结果却让我们大失所望。
实在可惜，因为这家动物园其实潜力巨大，不过其管理运作以及游客体验方面都亟需改进。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
