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Eleonora B
Rude and Dismissive
Vertigo Adventures的点评
点评：Absolutely awful customer service. I paid in advance for a climbing session for my son and myself — only for my son to change his mind about 20 minutes later. When I politely asked for a refund, the manager flatly refused and insisted the money could only be returned as a gift card. When I declined the gift card (as we no longer wanted to use their services), the manager became rude, dismissive, and incredibly unprofessional.
He told me I could stay there all day if I wanted, but I was not getting my £20 back — which felt incredibly petty for a business to argue over such a small amount that was paid just 20 minutes earlier. At that point, I realised how desperate they must be to cling to money that customers clearly no longer want to spend with them.
The entire experience was frustrating and left a bad taste. I later checked the reviews online — something I wish I had done earlier — and was not surprised to see how poor their ratings are. If I could give 0 stars, I would.
Avoid this place. There are far better-run and more customer-friendly activity centres out there.
He told me I could stay there all day if I wanted, but I was not getting my £20 back — which felt incredibly petty for a business to argue over such a small amount that was paid just 20 minutes earlier. At that point, I realised how desperate they must be to cling to money that customers clearly no longer want to spend with them.
The entire experience was frustrating and left a bad taste. I later checked the reviews online — something I wish I had done earlier — and was not surprised to see how poor their ratings are. If I could give 0 stars, I would.
Avoid this place. There are far better-run and more customer-friendly activity centres out there.
翻译：客户服务简直糟透了。我提前为我和儿子支付了攀岩费用——结果大约20分钟后，我儿子就改变了主意。我礼貌地要求退款，但经理断然拒绝，并坚持说只能以礼品卡的形式退款。当我拒绝礼品卡（因为我们不想再使用他们的服务）时，经理变得粗鲁无礼，态度冷淡，极其不专业。
他告诉我，如果我想，我可以待一整天，但我拿不回我的20英镑——对于一家20分钟前才付的这么少的钱，竟然还要我，这感觉太小气了。那一刻，我意识到他们是多么拼命地想要抓住顾客显然不再愿意花的钱不放。
整个体验令人沮丧，留下了不好的印象。后来我在网上查看了评论——真希望我早点这么做——看到他们的评分如此之低，我一点也不感到惊讶。如果可以给0星，我一定会给。
避开这个地方。还有很多管理得更好、对顾客更友好的活动中心。
他告诉我，如果我想，我可以待一整天，但我拿不回我的20英镑——对于一家20分钟前才付的这么少的钱，竟然还要我，这感觉太小气了。那一刻，我意识到他们是多么拼命地想要抓住顾客显然不再愿意花的钱不放。
整个体验令人沮丧，留下了不好的印象。后来我在网上查看了评论——真希望我早点这么做——看到他们的评分如此之低，我一点也不感到惊讶。如果可以给0星，我一定会给。
避开这个地方。还有很多管理得更好、对顾客更友好的活动中心。
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