旅行
账户
Laura L
AVIOD LIKE THE PLAGUE
Spa Experience Taunton的点评
点评：So I booked and paid for three treatments for a friends birthday. Myself and two other people. when I enquired over the phone I asked the receptionist if when paying for treatments we would have the use of the spa included,my friend and I were told on two separate occasions that yes we could use the spa facilities as we’d paid to have treatments. The lady said on the phone to be mindful of my friend as she was pregnant and her use would be limited. When arriving the receptionist was extremely rude and said she thought it was just me and another lady. When I stated on the phone that it was for 3 of us. I paid for 3 treatments. We was then told that we couldn’t use the spa as we hadn’t paid for it. I stated I asked on two separate occasions over the phone and was told yes. My friend also confirmed this as she heard the conversation. The receptionist then proceeded to tell us that, that wasn’t true. And that it would now be a further £20 each. And that it was her that spoke to myself and my friend and she never said that. Baring in mind that they have an offer running at the moment that states when paying for a 25 minute facial you have full use of the spa for 2 hours. She didn’t even apologise. She just argued that she was right and we was wrong. So unprofessional and ruined what was supposed to be a nice relaxing day out for a friends birthday. So instead of trying to resolve the situation, Myself and the other friend who had spent £60+ each on treatments asked for a refund. Wouldn’t waste your time or money on this place!
Please see included an email stating we have full use of the spa! DO NOT GO!
Please see included an email stating we have full use of the spa! DO NOT GO!
翻译：因此，我为朋友的生日预订并支付了三次治疗费用。我和另外两个人。当我通过电话询问时，我问接待员，支付治疗费用时是否包括使用水疗服务，我的朋友和我两次被告知，是的，我们可以使用水疗设施，因为我们已经支付了治疗费用。这位女士在电话中说，要照顾我的朋友，因为她怀孕了，所以她的使用会受到限制。到达时，接待员非常粗鲁，说她以为只有我和另一位女士。当我在电话中说这是我们三个人的时候。我支付了三次治疗费用。然后我们被告知我们不能使用水疗，因为我们没有支付费用。我说我在电话中两次询问，并被告知可以。我的朋友听到谈话后也证实了这一点。接待员接着告诉我们，那不是真的。现在每人还要再付 20 英镑。是她跟我和我的朋友说的，她从来没有说过这些。请记住，他们目前正在推出一项优惠，即支付 25 分钟面部护理费用后，您可以充分使用 2 小时的水疗服务。她甚至没有道歉。她只是争辩说她是对的，我们错了。太不专业了，毁了原本应该是一个愉快的放松的生日聚会。所以我和另一位在治疗上花费了 60 多英镑的朋友没有试图解决这个问题，而是要求退款。不会在这个地方浪费你的时间或金钱！
请参阅随附的电子邮件，说明我们可以充分使用水疗中心！千万不要去！
请参阅随附的电子邮件，说明我们可以充分使用水疗中心！千万不要去！
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