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Whiterose1987
Disappointing
P&O Ferries的点评
点评：Having travelled on the Hull to Rotterdam ferry before and visiting Rotterdam we thought we would try Amsterdam this time. The last time we came the service was seamless but on this occasion unfortunately I’m struggling to even give an average rating.
When we arrived and went to check in the queues were ridiculous, for most of the process there was one person checking in on a desk but other staff were available (just not doing anything, stood around talking mainly). We eventually got checked in and were picked for a random security check - fair enough but there was no equipment to scan bags so we had to have each case/ bag individually opened and every single item went through in fine detail. From waiting in check in to this it was about one hour and a half, we were then sent to wait for the bus to take us to ferry. A lady working for p and o decided to let a coach full of passengers through leaving me, my husband and plenty of others waiting so this was about another 30 minute wait in total.
We were told all of the above was due to them trialling a new system - whilst I appreciate new systems need to be tested, surely it would make more sense to test this out on a quieter ferry rather than a weekend one.
We eventually got on the bus due to the jetty bridge still being broken after months and months and made our way to the ferry. The queue for the tiny lift was ridiculous so we had no choice but to cart everything up about 14 flights of steps.
The ferry itself is fine, the staff are friendly enough but we will not be travelling again by ferry until the jetty bridge is fixed and the new system is embedded properly. Flying is a far more seamless process!
Disappointing customer service at Hull - staff aren’t happy to be there and don’t acknowledge anything you have to say.
When we arrived and went to check in the queues were ridiculous, for most of the process there was one person checking in on a desk but other staff were available (just not doing anything, stood around talking mainly). We eventually got checked in and were picked for a random security check - fair enough but there was no equipment to scan bags so we had to have each case/ bag individually opened and every single item went through in fine detail. From waiting in check in to this it was about one hour and a half, we were then sent to wait for the bus to take us to ferry. A lady working for p and o decided to let a coach full of passengers through leaving me, my husband and plenty of others waiting so this was about another 30 minute wait in total.
We were told all of the above was due to them trialling a new system - whilst I appreciate new systems need to be tested, surely it would make more sense to test this out on a quieter ferry rather than a weekend one.
We eventually got on the bus due to the jetty bridge still being broken after months and months and made our way to the ferry. The queue for the tiny lift was ridiculous so we had no choice but to cart everything up about 14 flights of steps.
The ferry itself is fine, the staff are friendly enough but we will not be travelling again by ferry until the jetty bridge is fixed and the new system is embedded properly. Flying is a far more seamless process!
Disappointing customer service at Hull - staff aren’t happy to be there and don’t acknowledge anything you have to say.
翻译：之前我们乘坐过从赫尔到鹿特丹的渡轮，也去过鹿特丹，所以我们想这次试试阿姆斯特丹。上次我们来的时候，服务很顺畅，但这次很遗憾，我甚至很难给出一个平均评分。
我们到达并去办理登机手续时，队伍长得离谱，大部分时间只有一个人在桌子上办理登机手续，但其他工作人员都在场（什么也不做，主要是站着聊天）。我们最终办理了登机手续，并被选中进行随机安检——这还算可以，但没有扫描行李的设备，所以我们必须单独打开每个箱子/行李，并对每件物品进行仔细检查。从办理登机手续到等待安检大约花了一个半小时，然后我们被安排等巴士去渡轮。一位为 p and o 工作的女士决定让一辆满载乘客的大巴通过，留下我、我丈夫和其他很多人在等，所以总共又等了大约 30 分钟。
我们被告知，以上所有问题都是因为他们正在试用一个新系统——虽然我理解新系统需要测试，但测试肯定比周末的渡轮更合理。
由于码头桥几个月来仍然坏了，我们最终坐上了巴士前往渡轮。小电梯前的排队长得离谱，我们别无选择，只能把所有东西搬上大约14层楼梯。
渡轮本身还不错，工作人员也足够友好，但在码头桥修好、新系统安装到位之前，我们不会再坐渡轮了。飞行是一个更加顺畅的流程！
赫尔的客户服务令人失望——工作人员态度很差，而且对你所说的任何话都置之不理。
我们到达并去办理登机手续时，队伍长得离谱，大部分时间只有一个人在桌子上办理登机手续，但其他工作人员都在场（什么也不做，主要是站着聊天）。我们最终办理了登机手续，并被选中进行随机安检——这还算可以，但没有扫描行李的设备，所以我们必须单独打开每个箱子/行李，并对每件物品进行仔细检查。从办理登机手续到等待安检大约花了一个半小时，然后我们被安排等巴士去渡轮。一位为 p and o 工作的女士决定让一辆满载乘客的大巴通过，留下我、我丈夫和其他很多人在等，所以总共又等了大约 30 分钟。
我们被告知，以上所有问题都是因为他们正在试用一个新系统——虽然我理解新系统需要测试，但测试肯定比周末的渡轮更合理。
由于码头桥几个月来仍然坏了，我们最终坐上了巴士前往渡轮。小电梯前的排队长得离谱，我们别无选择，只能把所有东西搬上大约14层楼梯。
渡轮本身还不错，工作人员也足够友好，但在码头桥修好、新系统安装到位之前，我们不会再坐渡轮了。飞行是一个更加顺畅的流程！
赫尔的客户服务令人失望——工作人员态度很差，而且对你所说的任何话都置之不理。
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