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Beautiful View, Unwelcoming Service – Won’t Be Back!
Winery Rizman的点评
点评：We were looking forward to visiting Rizman Winery, but the experience was a major disappointment.
First, I tried calling both the landline and mobile number to make a reservation – no answer on either. That already raised a question mark. Still, with the official working hours listed until 21:00, we decided to stop by since we were nearby.
We arrived at around 20:00. No greeting, no smile, not even eye contact from the staff. Nobody offered us a table. Only after we asked did they tell us to wait, and we stood there for about 10 minutes while they cleaned one.
Then I overheard the girl behind the bar say, “Who comes to a restaurant at half past eight?!!” – an incredibly rude and unprofessional comment, especially in front of guests.
We each had a glass of Pošip. It was fine, but far from memorable. The view is truly beautiful, but unfortunately the atmosphere was ruined by the feeling that we were an inconvenience rather than valued guests.
We left at around 21:00. I even apologized to the staff for coming “so late” – though, in reality, it was well within working hours. The response was indifferent.
For a place that promotes itself as a premium winery and a destination worth visiting, this level of service is unacceptable. In hospitality, attitude is everything – and here, it was simply unwelcoming. No matter how good the view is, we have no desire to return.
First, I tried calling both the landline and mobile number to make a reservation – no answer on either. That already raised a question mark. Still, with the official working hours listed until 21:00, we decided to stop by since we were nearby.
We arrived at around 20:00. No greeting, no smile, not even eye contact from the staff. Nobody offered us a table. Only after we asked did they tell us to wait, and we stood there for about 10 minutes while they cleaned one.
Then I overheard the girl behind the bar say, “Who comes to a restaurant at half past eight?!!” – an incredibly rude and unprofessional comment, especially in front of guests.
We each had a glass of Pošip. It was fine, but far from memorable. The view is truly beautiful, but unfortunately the atmosphere was ruined by the feeling that we were an inconvenience rather than valued guests.
We left at around 21:00. I even apologized to the staff for coming “so late” – though, in reality, it was well within working hours. The response was indifferent.
For a place that promotes itself as a premium winery and a destination worth visiting, this level of service is unacceptable. In hospitality, attitude is everything – and here, it was simply unwelcoming. No matter how good the view is, we have no desire to return.
翻译：我们原本期待着参观里兹曼酒庄，但这次体验却令人大失所望。
首先，我尝试拨打座机和手机预订，但都无人接听。这已经让我打了个问号。不过，考虑到官方营业时间到晚上9点，我们决定顺便去看看，毕竟我们离酒庄很近。
我们大约晚上8点到达。工作人员没有问候，没有微笑，甚至连眼神交流都没有。没有人给我们提供座位。我们开口询问后，他们才让我们等，我们在那里站了大约10分钟，等着他们清理一张桌子。
然后我听到吧台后面的女孩说：“谁会八点半来餐厅？！！”——这番话极其粗鲁，也极其不专业，尤其是在客人面前。
我们每人点了一杯Pošip。味道不错，但远非令人难忘。景色确实很美，但遗憾的是，气氛被破坏了，感觉我们不是尊贵的客人，而是带来了不便。
我们晚上9点左右离开。我甚至向工作人员道了歉，说“这么晚才来”——尽管实际上，当时已经是工作时间了。但他们的回应却很冷漠。
对于一个标榜自己是优质酒庄和值得一游的目的地的地方来说，这种服务水平简直令人无法接受。待客之道，态度决定一切——而在这里，我们简直不受欢迎。无论景色多么优美，我们都不想再来了。
首先，我尝试拨打座机和手机预订，但都无人接听。这已经让我打了个问号。不过，考虑到官方营业时间到晚上9点，我们决定顺便去看看，毕竟我们离酒庄很近。
我们大约晚上8点到达。工作人员没有问候，没有微笑，甚至连眼神交流都没有。没有人给我们提供座位。我们开口询问后，他们才让我们等，我们在那里站了大约10分钟，等着他们清理一张桌子。
然后我听到吧台后面的女孩说：“谁会八点半来餐厅？！！”——这番话极其粗鲁，也极其不专业，尤其是在客人面前。
我们每人点了一杯Pošip。味道不错，但远非令人难忘。景色确实很美，但遗憾的是，气氛被破坏了，感觉我们不是尊贵的客人，而是带来了不便。
我们晚上9点左右离开。我甚至向工作人员道了歉，说“这么晚才来”——尽管实际上，当时已经是工作时间了。但他们的回应却很冷漠。
对于一个标榜自己是优质酒庄和值得一游的目的地的地方来说，这种服务水平简直令人无法接受。待客之道，态度决定一切——而在这里，我们简直不受欢迎。无论景色多么优美，我们都不想再来了。
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