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Beautiful gardens, but terrible service and zero accessibility awareness
Batumi Botanical Gardens的点评
点评：This is my first negative review, but families traveling with elderly guests must know what to expect.
While the botanical gardens are absolutely beautiful and visually impressive, the service we received was deeply disappointing. I visited with an elderly couple aged 89, and the staff showed a complete lack of sensitivity toward accessibility needs.
The cashier was very unwelcoming, and the ticketing process left us with an uncomfortable impression regarding transparency. Furthermore, when we asked to rent a golf cart for the elderly couple, the staff was unhelpful and reluctant to assist. Only after I strongly insisted did they "discover" that a one-hour paid rental was actually available—exactly what we asked for from the start.
We felt disrespected and ignored. If you are visiting with older family members or anyone with mobility issues, be prepared to fight for basic service. Beautiful place, but a very bitter experience.
While the botanical gardens are absolutely beautiful and visually impressive, the service we received was deeply disappointing. I visited with an elderly couple aged 89, and the staff showed a complete lack of sensitivity toward accessibility needs.
The cashier was very unwelcoming, and the ticketing process left us with an uncomfortable impression regarding transparency. Furthermore, when we asked to rent a golf cart for the elderly couple, the staff was unhelpful and reluctant to assist. Only after I strongly insisted did they "discover" that a one-hour paid rental was actually available—exactly what we asked for from the start.
We felt disrespected and ignored. If you are visiting with older family members or anyone with mobility issues, be prepared to fight for basic service. Beautiful place, but a very bitter experience.
翻译：这是我第一次写差评，但带老年客人出行的家庭必须提前了解情况。
植物园景色优美，令人印象深刻，但我们得到的服务却极其令人失望。我陪同一对89岁的老夫妇参观，工作人员完全没有考虑到他们的无障碍需求。
收银员态度冷漠，购票过程也让人感觉不够透明。此外，当我们提出为老夫妇租一辆高尔夫球车时，工作人员态度冷淡，不愿帮忙。直到我强烈要求，他们才“发现”原来可以租一小时——这正是我们一开始就要求的。
我们感到自己没有受到尊重，被忽视了。如果您带着年长的家人或行动不便的人来访，请做好争取基本服务的准备。风景优美，但这次体验却非常糟糕。
植物园景色优美，令人印象深刻，但我们得到的服务却极其令人失望。我陪同一对89岁的老夫妇参观，工作人员完全没有考虑到他们的无障碍需求。
收银员态度冷漠，购票过程也让人感觉不够透明。此外，当我们提出为老夫妇租一辆高尔夫球车时，工作人员态度冷淡，不愿帮忙。直到我强烈要求，他们才“发现”原来可以租一小时——这正是我们一开始就要求的。
我们感到自己没有受到尊重，被忽视了。如果您带着年长的家人或行动不便的人来访，请做好争取基本服务的准备。风景优美，但这次体验却非常糟糕。
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