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Nicole R
Lack of communication and organization
Discovery Place Science的点评
点评：To the Discovery Place Management Team,
I am writing to formally express our deep disappointment regarding the experience our second-grade team had during our field trip on April 28th. While we chose Discovery Place for its reputation as an educational leader, the lack of professional communication and logistical support we received was unacceptable.
Our primary concerns include:
Total Lack of Communication: Leading up to our visit, we reached out multiple times via phone and email seeking guidance and logistics. We received no response until after our trip was already completed. For an educator planning a trip for over 80 children, this silence is incredibly stressful and unprofessional.
Inadequate Logistics and Materials: For the price paid per student, we expected a baseline level of organization. We were not provided with maps, a detailed itinerary, room numbers, or specific class times. We spent a significant portion of our day navigating blindly rather than focusing on the educational exhibits.
Safety and Departure Issues: Most concerning was the lack of staff assistance during our departure. Because no direction was provided regarding exits, we were forced to lead 83 second graders out onto a busy city block to walk to our waiting buses. This created an entirely avoidable safety risk that could have been mitigated had a staff member simply directed us to a proper exit or bus loading zone.
As a result of this experience, we will not be recommending Discovery Place to our coworkers or other schools in our district. We expected a partnership in education, but instead, we felt ignored and unsupported.
We hope you take this feedback seriously to ensure that future student groups do not face the same disorganized and potentially unsafe conditions.
Sincerely,
Nicole Roberts
I am writing to formally express our deep disappointment regarding the experience our second-grade team had during our field trip on April 28th. While we chose Discovery Place for its reputation as an educational leader, the lack of professional communication and logistical support we received was unacceptable.
Our primary concerns include:
Total Lack of Communication: Leading up to our visit, we reached out multiple times via phone and email seeking guidance and logistics. We received no response until after our trip was already completed. For an educator planning a trip for over 80 children, this silence is incredibly stressful and unprofessional.
Inadequate Logistics and Materials: For the price paid per student, we expected a baseline level of organization. We were not provided with maps, a detailed itinerary, room numbers, or specific class times. We spent a significant portion of our day navigating blindly rather than focusing on the educational exhibits.
Safety and Departure Issues: Most concerning was the lack of staff assistance during our departure. Because no direction was provided regarding exits, we were forced to lead 83 second graders out onto a busy city block to walk to our waiting buses. This created an entirely avoidable safety risk that could have been mitigated had a staff member simply directed us to a proper exit or bus loading zone.
As a result of this experience, we will not be recommending Discovery Place to our coworkers or other schools in our district. We expected a partnership in education, but instead, we felt ignored and unsupported.
We hope you take this feedback seriously to ensure that future student groups do not face the same disorganized and potentially unsafe conditions.
Sincerely,
Nicole Roberts
翻译：致探索乐园管理团队：
我谨正式表达我们对二年级团队4月28日实地考察体验的深切失望。我们选择探索乐园是因为它作为教育领导者的声誉，但我们所得到的缺乏专业沟通和后勤支持是无法接受的。
我们的主要问题包括：
沟通完全缺失：在参观前，我们多次通过电话和电子邮件联系探索乐园，寻求指导和后勤安排。直到行程结束后，我们才收到回复。对于一位负责80多名儿童行程安排的教育工作者来说，这种沉默令人倍感压力，也极不专业。
后勤和材料不足：考虑到每位学生支付的费用，我们期望得到基本的组织安排。探索乐园没有提供地图、详细的行程安排、房间号或具体的上课时间。我们不得不花费大量时间摸索方向，而无法专注于教育展览。
安全和离园问题：最令人担忧的是离园期间缺乏工作人员的协助。由于没有提供出口指示，我们被迫带领 83 名二年级学生走到繁忙的街区，然后步行前往等候的校车。这造成了完全可以避免的安全隐患，如果工作人员能够指引我们前往合适的出口或校车候车区，这种情况本可以避免。
鉴于此次经历，我们不会向同事或学区内的其他学校推荐 Discovery Place。我们原本期望的是教育方面的合作，但结果却让我们感到被忽视和缺乏支持。
我们希望您认真对待此次反馈，以确保未来的学生团体不会面临同样混乱且可能存在安全隐患的情况。
此致，
妮可·罗伯茨
我谨正式表达我们对二年级团队4月28日实地考察体验的深切失望。我们选择探索乐园是因为它作为教育领导者的声誉，但我们所得到的缺乏专业沟通和后勤支持是无法接受的。
我们的主要问题包括：
沟通完全缺失：在参观前，我们多次通过电话和电子邮件联系探索乐园，寻求指导和后勤安排。直到行程结束后，我们才收到回复。对于一位负责80多名儿童行程安排的教育工作者来说，这种沉默令人倍感压力，也极不专业。
后勤和材料不足：考虑到每位学生支付的费用，我们期望得到基本的组织安排。探索乐园没有提供地图、详细的行程安排、房间号或具体的上课时间。我们不得不花费大量时间摸索方向，而无法专注于教育展览。
安全和离园问题：最令人担忧的是离园期间缺乏工作人员的协助。由于没有提供出口指示，我们被迫带领 83 名二年级学生走到繁忙的街区，然后步行前往等候的校车。这造成了完全可以避免的安全隐患，如果工作人员能够指引我们前往合适的出口或校车候车区，这种情况本可以避免。
鉴于此次经历，我们不会向同事或学区内的其他学校推荐 Discovery Place。我们原本期望的是教育方面的合作，但结果却让我们感到被忽视和缺乏支持。
我们希望您认真对待此次反馈，以确保未来的学生团体不会面临同样混乱且可能存在安全隐患的情况。
此致，
妮可·罗伯茨
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