点评:We booked a vacation home through VRBO on Lake Norman in NC after picking up my deployed son in law on vacation and our son from airport we did our grocery shopping for the week(7 people, 1k bill) to arrive at property and find our access code did not work...contacted property owner to find all reservations had been cancelled on property and the managing company(evolve)fired a month ago!!! We had no where to stay at 7pm on a Saturday night 5 adults and 2 kids under 10! What....so I called vrbo and Evolve to get nothing but a refund. Neither tried to help find us a place or have a good explanation as to how we were not notified since we had booked months in advance. Luckily we found a better house on airbnb though we had to clean it since it hadn't been clean yet but we were desperate!
Never use VRBO OR EVOLVE . They don't care about you!
翻译:在机场接上我外出度假的女婿和儿子后,我们通过 VRBO 预订了北卡罗来纳州诺曼湖的度假屋,我们买了一周的杂货(7 个人,1000 美元账单),到达房产后发现我们的门禁密码不起作用...联系业主后发现所有预订都已取消,管理公司(evolve)一个月前就被解雇了!!!周六晚上 7 点,我们 5 个大人和 2 个 10 岁以下的孩子无处可住!什么......所以我打电话给 vrbo 和 Evolve,结果什么也没得到,只是退款。他们都没有试图帮我们找地方,也没有很好地解释为什么我们提前几个月预订后没有收到通知。幸运的是,我们在 airbnb 上找到了一个更好的房子,虽然我们不得不打扫它,因为它还没有打扫干净,但我们真的很绝望!
永远不要使用 VRBO 或 EVOLVE。他们不在乎你!