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Bureaucracy Gone Mad - and a lost regular customer.
Europcar Guernsey的点评
点评：I came to the UK with family and rented for 16 days. When I received the car, we were off to a bad start as the battery in the key fob was dead and couldn't lock the car.
Unfortunately, while in UK I suffered a bereavement and needed to extend by 5 days to attend a funeral. I couldn't do so online and had to attend the airport on the agreed return date. I booked a new car online. My airline kindly cancelled my flight and refunded my airfare to enable me to book later.
I returned the first car to Europcar on the agreed date, and at the same time went to collect the new car. However, the clerk (who claimed to be a manager) refused to rent the new car as I no longer had a return ticket. It's our company policy to prevent theft, but we don't publish it! He could see on the system that I was a "Privilege Club" member since 2012 and rented from them an average of two or three times a year since then. Leaving me stranded.
Luckily, Enterprise offered a car - albeit at their "walk in rate" more than £300 more expensive than what I had booked.
Unfortunately, while in UK I suffered a bereavement and needed to extend by 5 days to attend a funeral. I couldn't do so online and had to attend the airport on the agreed return date. I booked a new car online. My airline kindly cancelled my flight and refunded my airfare to enable me to book later.
I returned the first car to Europcar on the agreed date, and at the same time went to collect the new car. However, the clerk (who claimed to be a manager) refused to rent the new car as I no longer had a return ticket. It's our company policy to prevent theft, but we don't publish it! He could see on the system that I was a "Privilege Club" member since 2012 and rented from them an average of two or three times a year since then. Leaving me stranded.
Luckily, Enterprise offered a car - albeit at their "walk in rate" more than £300 more expensive than what I had booked.
翻译：我和家人一起来到英国，租了16天。拿到车的时候，情况不太妙，因为钥匙扣里的电池没电了，车锁不上。
不幸的是，我在英国期间遭遇了亲人的丧亲之痛，需要延长5天才能参加葬礼。我无法在线预订，只能在约定的返程日期到机场。我在网上预订了一辆新车。航空公司好心地取消了我的航班，并退还了机票，让我可以稍后预订。
我按约定日期把第一辆车还给了Europcar，然后去取新车。然而，店员（自称是经理）拒绝租新车，因为我已经没有返程票了。我们公司有防盗政策，但我们不会公开！他从系统上看到，我自2012年以来一直是“尊享俱乐部”的会员，从那时起，平均每年在他们那里租车两三次。这让我陷入了困境。
幸运的是，Enterprise 提供了一辆车 - 尽管他们的“直接预订价格”比我预订的价格贵了 300 多英镑。
不幸的是，我在英国期间遭遇了亲人的丧亲之痛，需要延长5天才能参加葬礼。我无法在线预订，只能在约定的返程日期到机场。我在网上预订了一辆新车。航空公司好心地取消了我的航班，并退还了机票，让我可以稍后预订。
我按约定日期把第一辆车还给了Europcar，然后去取新车。然而，店员（自称是经理）拒绝租新车，因为我已经没有返程票了。我们公司有防盗政策，但我们不会公开！他从系统上看到，我自2012年以来一直是“尊享俱乐部”的会员，从那时起，平均每年在他们那里租车两三次。这让我陷入了困境。
幸运的是，Enterprise 提供了一辆车 - 尽管他们的“直接预订价格”比我预订的价格贵了 300 多英镑。
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