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Worst customer service EVER!
老环球剧院的点评
点评：The grinch is a beautiful show. The globe is a wonderful and intimate theatre. The box office and house staff on the other hand, absolutely ruined our experience.
We apparently went to an age restricted show for my sons birthday, however it was not communicated to us at any point in the purchasing process prior to the event. When we arrived, they wouldn’t refund us, get us tickets to another show, or try to accommodate the situation.
They rather lied and tried to gaslight the situation, upcharged me for an additional ticket, and split me and my family. They sent security to intervene but the incredible guard ended up being the most reasonable human who sheparded the only ounce of compassion, sensibility and customer service of the whole evening.
While I didn’t get to sit with my kids for the show, and the box office targeted my family to harm our evening, my kids were able to finally see the end and the over 400 dollars spent wasn’t a complete waste. The best part was, our seat neighbors complimented my son’s theatre etiquette as we left the show. The theater is an experience but the staff could really stand some basic customer service training.
We apparently went to an age restricted show for my sons birthday, however it was not communicated to us at any point in the purchasing process prior to the event. When we arrived, they wouldn’t refund us, get us tickets to another show, or try to accommodate the situation.
They rather lied and tried to gaslight the situation, upcharged me for an additional ticket, and split me and my family. They sent security to intervene but the incredible guard ended up being the most reasonable human who sheparded the only ounce of compassion, sensibility and customer service of the whole evening.
While I didn’t get to sit with my kids for the show, and the box office targeted my family to harm our evening, my kids were able to finally see the end and the over 400 dollars spent wasn’t a complete waste. The best part was, our seat neighbors complimented my son’s theatre etiquette as we left the show. The theater is an experience but the staff could really stand some basic customer service training.
翻译：格林奇是一场精彩的演出。环球剧院是一座美妙而温馨的剧院。另一方面，售票处和剧院工作人员完全毁了我们的体验。
我们显然是为了庆祝我儿子的生日去看了一场有年龄限制的演出，但在活动开始前的购买过程中，他们没有通知我们。当我们到达时，他们不会给我们退款，给我们买另一场演出的门票，也不会试图调解这种情况。
他们宁愿撒谎，试图煽动这种情况，向我收取额外门票的费用，并拆散我和我的家人。他们派了保安来干预，但这位不可思议的保安最终是最通情达理的人，在整个晚上表现出了唯一的一丝同情、理智和客户服务。
虽然我没有和孩子们一起看演出，票房针对我的家人来破坏我们的夜晚，但我的孩子们终于能够看到结局，花掉的 400 多美元并不是完全浪费。最棒的是，我们离开演出时，邻座的人称赞了我儿子的剧院礼仪。剧院是一种体验，但工作人员确实需要接受一些基本的客户服务培训。
我们显然是为了庆祝我儿子的生日去看了一场有年龄限制的演出，但在活动开始前的购买过程中，他们没有通知我们。当我们到达时，他们不会给我们退款，给我们买另一场演出的门票，也不会试图调解这种情况。
他们宁愿撒谎，试图煽动这种情况，向我收取额外门票的费用，并拆散我和我的家人。他们派了保安来干预，但这位不可思议的保安最终是最通情达理的人，在整个晚上表现出了唯一的一丝同情、理智和客户服务。
虽然我没有和孩子们一起看演出，票房针对我的家人来破坏我们的夜晚，但我的孩子们终于能够看到结局，花掉的 400 多美元并不是完全浪费。最棒的是，我们离开演出时，邻座的人称赞了我儿子的剧院礼仪。剧院是一种体验，但工作人员确实需要接受一些基本的客户服务培训。
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