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Li J
No refund or respond when canceled because of the weather
深层生态学的点评
点评：We booked a diving tour on January 30th, but unfortunately, it had to be postponed due to a storm. The staff contacted us, and we rescheduled it for February 1st. However, on the morning of February 1st, just ten minutes before we arrived at the designated meeting point, the coach messaged us again, informing us that the water conditions were still unsafe and that the tour had to be postponed once more. That was our last day in Hawaii, so we were unable to reschedule again, leaving us with no choice but to cancel the tour.
We asked the coach if we could receive a refund, and he confirmed that we would since it's not our fault. Up to that point, everything seemed fine. However, even after two weeks, we had not received the refund. We reached out multiple times via text, phone calls, and emails, simply asking for an explanation, but received no response. This lack of communication was extremely disappointing and completely changed my impression of Hawaii’s tourism industry.
We initially chose this company because of its high ratings and positive reviews, assuming that they provided excellent service. However, it seems that the good experience only applies if you are lucky enough to actually go on the tour. If things don’t go as planned—even it's not your fault—they appear unwilling to process refunds. My friends and I lost over $400 without any explanation, and we sincerely hope the company contacts us after seeing this complaint.
We asked the coach if we could receive a refund, and he confirmed that we would since it's not our fault. Up to that point, everything seemed fine. However, even after two weeks, we had not received the refund. We reached out multiple times via text, phone calls, and emails, simply asking for an explanation, but received no response. This lack of communication was extremely disappointing and completely changed my impression of Hawaii’s tourism industry.
We initially chose this company because of its high ratings and positive reviews, assuming that they provided excellent service. However, it seems that the good experience only applies if you are lucky enough to actually go on the tour. If things don’t go as planned—even it's not your fault—they appear unwilling to process refunds. My friends and I lost over $400 without any explanation, and we sincerely hope the company contacts us after seeing this complaint.
翻译：我们预定了1月30日的潜水之旅，但不幸的是，由于暴风雨，行程不得不推迟。工作人员联系了我们，我们将行程改到了2月1日。然而，2月1日早上，就在我们到达指定集合地点的十分钟前，教练又给我们发信息，告诉我们水况仍然不安全，行程不得不再次推迟。那是我们在夏威夷的最后一天，所以我们无法再次重新安排行程，只能取消行程。
我们问教练是否可以退款，他确认可以退款，因为这不是我们的错。到那时为止，一切似乎都很好。然而，即使过了两周，我们也没有收到退款。我们多次通过短信、电话和电子邮件与我们联系，只是要求解释，但没有得到任何回复。这种缺乏沟通的情况非常令人失望，彻底改变了我对夏威夷旅游业的印象。
我们最初选择这家公司是因为它的评分很高，而且评价也很好，以为他们提供了优质的服务。然而，似乎只有当你足够幸运能够真正参加旅行时，良好的体验才适用。如果事情没有按计划进行——即使这不是你的错——他们似乎不愿意处理退款。我和朋友在没有任何解释的情况下损失了 400 多美元，我们真诚地希望该公司在看到这个投诉后能与我们联系。
我们问教练是否可以退款，他确认可以退款，因为这不是我们的错。到那时为止，一切似乎都很好。然而，即使过了两周，我们也没有收到退款。我们多次通过短信、电话和电子邮件与我们联系，只是要求解释，但没有得到任何回复。这种缺乏沟通的情况非常令人失望，彻底改变了我对夏威夷旅游业的印象。
我们最初选择这家公司是因为它的评分很高，而且评价也很好，以为他们提供了优质的服务。然而，似乎只有当你足够幸运能够真正参加旅行时，良好的体验才适用。如果事情没有按计划进行——即使这不是你的错——他们似乎不愿意处理退款。我和朋友在没有任何解释的情况下损失了 400 多美元，我们真诚地希望该公司在看到这个投诉后能与我们联系。
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