点评:Spent 8 days in Fethiye Oludeniz at the Ramada
Hotel. I had a transfer for 21:30 with my family to get to Dalaman airport.
Unfortunately my suitcase was left in the lobby of the hotel and was only noticed once me & my family were at the airport. Info desk at Dalaman airport staff made many phone calls to the transfer & hotel where I learnt it was still in the reception.
Airport Manager Añil Akbulut dealt with my case many phone calls to easy jet management also arranging a new transfer to collect my case & deliver to the airport so I would make my flight. Everything was handled professionally and smooth, I was no longer stressed. Amazing customer service especially as I work in events and hospitality in the UK.
Thank you so much & to all the Dalaman airport staff.
翻译:我在费特希耶奥吕代尼兹的华美达酒店住了8天。
我和家人晚上9点半转机去达拉曼机场。
很遗憾,我的行李箱被留在了酒店大堂,直到我和家人到达机场才发现。达拉曼机场问讯处的工作人员多次致电中转处和酒店,结果发现行李箱还在前台。
机场经理Añil Akbulut处理了我的情况,多次致电Easy Jet Management,还安排了新的中转人员来接我的行李箱并送往机场,这样我就能赶上航班了。一切都处理得非常专业和顺利,我不再感到压力。客户服务非常棒,尤其考虑到我在英国从事活动和酒店业。
非常感谢你们,也感谢达拉曼机场的所有工作人员。