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Cian764
Great Cycle Route, Very Poor Bike Hire Experience
Waterford Greenway Bike Hire And Visitor Centre的点评
点评：The staff in Waterford were very pleasant and helpful when we collected the bikes. However, at no point were we told that the bikes had to be returned to Dungarvan by 6pm.
The route is over 40km and the weather that day was wet, so we took our time, stopping for coffee in Kilmeaden and later for lunch halfway along the route — exactly the kind of leisurely experience the Greenway is supposed to offer.
As we were setting off again after lunch, a man approached us and abruptly asked, “Dungarvan?” At first we had no idea who he was, but quickly realised he was the owner of the bike hire company, apparently keeping watch for his bikes along the route.
He informed us, with no apology and very little sympathy, that there was no way we would make it to Dungarvan by the 6pm return deadline as it was already after 4pm. This was the first time we had heard anything about this deadline.
There was no effort to help us find another solution, no acknowledgment that we had never been informed of the return time — just an immediate suggestion that we call a taxi company he knew and pay to get back. It gave the impression that this was far from an unusual situation.
We ended up having to spend €60 on a taxi back to Dungarvan.
Perhaps we should have thought to ask about return times, but the real issue was the complete lack of communication beforehand and the dismissive, almost rehearsed way the situation was handled.
Later that evening we met a large stag group in Dungarvan who had also rented from this company. They told us they were treated badly for arriving back at 6:15pm despite being a large paying group.
Unfortunately, this company seems to have little competition in the area, and it shows in the customer service. If you’re planning to cycle the Greenway, either bring your own bikes or make absolutely sure you ask detailed questions about return deadlines before setting off.
The Greenway itself is fantastic. This company’s customer service is not.
The route is over 40km and the weather that day was wet, so we took our time, stopping for coffee in Kilmeaden and later for lunch halfway along the route — exactly the kind of leisurely experience the Greenway is supposed to offer.
As we were setting off again after lunch, a man approached us and abruptly asked, “Dungarvan?” At first we had no idea who he was, but quickly realised he was the owner of the bike hire company, apparently keeping watch for his bikes along the route.
He informed us, with no apology and very little sympathy, that there was no way we would make it to Dungarvan by the 6pm return deadline as it was already after 4pm. This was the first time we had heard anything about this deadline.
There was no effort to help us find another solution, no acknowledgment that we had never been informed of the return time — just an immediate suggestion that we call a taxi company he knew and pay to get back. It gave the impression that this was far from an unusual situation.
We ended up having to spend €60 on a taxi back to Dungarvan.
Perhaps we should have thought to ask about return times, but the real issue was the complete lack of communication beforehand and the dismissive, almost rehearsed way the situation was handled.
Later that evening we met a large stag group in Dungarvan who had also rented from this company. They told us they were treated badly for arriving back at 6:15pm despite being a large paying group.
Unfortunately, this company seems to have little competition in the area, and it shows in the customer service. If you’re planning to cycle the Greenway, either bring your own bikes or make absolutely sure you ask detailed questions about return deadlines before setting off.
The Greenway itself is fantastic. This company’s customer service is not.
翻译：我们在沃特福德取车时，工作人员非常热情友好。然而，他们从未告知我们必须在下午6点前将自行车归还至邓加文。
这条路线超过40公里，那天天气潮湿，所以我们悠闲地骑行，在基尔米登停下来喝了杯咖啡，之后又在中途吃了午饭——这正是绿道所倡导的悠闲体验。
午饭后我们再次出发时，一个男人走过来，突然问道：“邓加文？”起初我们不知道他是谁，但很快意识到他是自行车租赁公司的老板，显然是在沿途照看自己的自行车。
他毫无歉意，也丝毫没有同情心地告诉我们，现在已经过了下午4点，我们肯定无法在下午6点的截止时间前到达邓加文。这是我们第一次听说这个截止时间。
他们没有丝毫努力帮我们寻找其他解决方案，也没有承认我们事先未被告知还车时间——只是立刻建议我们打电话给他认识的出租车公司，自己付费返回。这让人感觉这种情况似乎很常见。
最终，我们不得不花费60欧元打车返回邓加文。
或许我们应该事先询问还车时间，但真正的问题在于他们事先完全没有沟通，以及他们处理问题时那种敷衍了事、仿佛事先排练好的姿态。
当天晚上晚些时候，我们在邓加文遇到了一大群参加单身派对的游客，他们也是从这家公司租的车。他们告诉我们，尽管他们是人数众多且付费的团体，但因为在下午6点15分才到达还车地点，却受到了不公平的对待。
不幸的是，这家公司在该地区似乎没有竞争对手，这一点从他们的客户服务中就能看出来。如果您计划骑行绿道，要么自带自行车，要么务必在出发前详细询问还车时间。
绿道本身非常棒。这家公司的客户服务很差。
这条路线超过40公里，那天天气潮湿，所以我们悠闲地骑行，在基尔米登停下来喝了杯咖啡，之后又在中途吃了午饭——这正是绿道所倡导的悠闲体验。
午饭后我们再次出发时，一个男人走过来，突然问道：“邓加文？”起初我们不知道他是谁，但很快意识到他是自行车租赁公司的老板，显然是在沿途照看自己的自行车。
他毫无歉意，也丝毫没有同情心地告诉我们，现在已经过了下午4点，我们肯定无法在下午6点的截止时间前到达邓加文。这是我们第一次听说这个截止时间。
他们没有丝毫努力帮我们寻找其他解决方案，也没有承认我们事先未被告知还车时间——只是立刻建议我们打电话给他认识的出租车公司，自己付费返回。这让人感觉这种情况似乎很常见。
最终，我们不得不花费60欧元打车返回邓加文。
或许我们应该事先询问还车时间，但真正的问题在于他们事先完全没有沟通，以及他们处理问题时那种敷衍了事、仿佛事先排练好的姿态。
当天晚上晚些时候，我们在邓加文遇到了一大群参加单身派对的游客，他们也是从这家公司租的车。他们告诉我们，尽管他们是人数众多且付费的团体，但因为在下午6点15分才到达还车地点，却受到了不公平的对待。
不幸的是，这家公司在该地区似乎没有竞争对手，这一点从他们的客户服务中就能看出来。如果您计划骑行绿道，要么自带自行车，要么务必在出发前详细询问还车时间。
绿道本身非常棒。这家公司的客户服务很差。
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