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Value of Customer Care
Village Cycles的点评
点评：Last Friday my husband and went to Village Cycles to rent E-bikes for a couple of days. Mike the owner introduced us to several bikes. He took the time to help us find the right fit. He also let us try the folding Biria which we really liked. We arranged with Mike to pick up these bikes on Monday for two days. He told us he would have them ready for us. Monday we went to pick the bikes only to find out from one of Mike's employee that "whoever arranged to rent these specific bikes, made a mistake". He then took the tags with our names that Mike had taped on the bikes off and showed us another type of bike which was not suitable for my husband due to his hip problem. We were left with no other option. Mike was not there and his employee made no attempt to contact him to verify the arrangement that was made. We figured as the owner of the store, Mike would be able to rectify the situation. We left the store very disappointed and upset. We left messages on their website for Mike to call us. No one called us. Tuesday we went to Pedego electric bikes on trailwids village where we had the best experience ever thanks to Andy who went out of his way to help us out. We are definitely buying the Pedego e-bikes. Customer care is very important to us and The Villages Cycles is definately not the place that gave us the "best customer care" as they claim on their website.
翻译：上周五，我和丈夫去 Village Cycles 租了几天电动自行车。店主迈克向我们介绍了几辆自行车。他花时间帮助我们找到合适的人选。他还让我们尝试了我们非常喜欢的折叠Biria。我们与迈克安排在周一领取这些自行车，为期两天。他告诉我们他会为我们准备好。周一，我们去挑选自行车，却从迈克的一名员工那里得知“无论谁安排租用这些特定的自行车，都犯了一个错误”。然后，他把迈克贴在自行车上的写有我们名字的标签拿下来，并向我们展示了另一种类型的自行车，由于我丈夫的臀部问题，该自行车不适合他。我们别无选择。迈克不在场，他的员工也没有尝试联系他以核实所做的安排。我们认为作为商店的老板，迈克能够纠正这种情况。我们离开商店时非常失望和沮丧。我们在他们的网站上留言，以便迈克给我们打电话。没有人给我们打电话。周二，我们去了 Trailwids 村的 Pedego 电动自行车，在那里我们获得了最好的体验，感谢安迪，他不遗余力地帮助我们。我们肯定会购买 Pedego 电动自行车。客户服务对我们来说非常重要，而 The Villages Cycles 绝对不是像他们在网站上声称的那样为我们提供“最佳客户服务”的地方。
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