旅行
账户
joecU4440DK
It’s just meh.
iFLY Basingstoke Indoor Skydiving的点评
点评：Booked this experience for me and my partner as I had done this before and really enjoyed it previously.
Guy on reception was friendly enough and we waited upstairs, upon checking in my partner updated his form to declare his previous shoulder dislocation 9 years ago - not a problem the instructor will have a chat with you upstairs.
We got suited up and the instructor explained he wouldn’t be taking my partner to the top doing a ‘high fly’ experience due to his previous dislocation - understandable but disappointing, would have been handy to know that when you book it.
Anyway long story short, my partners shoulder did dislocate during the ride and he was ushered into a side room. I was called out of the chamber to be with him, clearly in agony it was off to A&E. Odd that none of the staff knew where A&E was!
Now the bit I’m not happy with is the lack of follow up - I placed a call in to say about the accident which had already been noted. Asked when I can expect a call and Max said we were on a list, it’s been a week and still no call to get it logged in the accident book.
The accident aside as these things happen, it’s the lack of customer care & customer experience that’s really gone down hill here. Also I just wanted to say the skydiving suit I had on stunk to high heaven of BO/damp smell.
All in all just been left feeling disappointed.
Guy on reception was friendly enough and we waited upstairs, upon checking in my partner updated his form to declare his previous shoulder dislocation 9 years ago - not a problem the instructor will have a chat with you upstairs.
We got suited up and the instructor explained he wouldn’t be taking my partner to the top doing a ‘high fly’ experience due to his previous dislocation - understandable but disappointing, would have been handy to know that when you book it.
Anyway long story short, my partners shoulder did dislocate during the ride and he was ushered into a side room. I was called out of the chamber to be with him, clearly in agony it was off to A&E. Odd that none of the staff knew where A&E was!
Now the bit I’m not happy with is the lack of follow up - I placed a call in to say about the accident which had already been noted. Asked when I can expect a call and Max said we were on a list, it’s been a week and still no call to get it logged in the accident book.
The accident aside as these things happen, it’s the lack of customer care & customer experience that’s really gone down hill here. Also I just wanted to say the skydiving suit I had on stunk to high heaven of BO/damp smell.
All in all just been left feeling disappointed.
翻译：为我和我的搭档预订了这次体验，因为我以前做过，而且真的很享受。
接待处的人很友好，我们在楼上等着，办理入住手续时，我的搭档更新了他的表格，申报他 9 年前的肩膀脱臼 - 没问题，教练会在楼上和你聊聊。
我们穿好衣服，教练解释说，由于我的搭档之前曾脱臼，他不会带他到顶部进行“高空飞行”体验 - 可以理解但令人失望，预订时知道这一点会很方便。
长话短说，我的搭档在乘坐过程中肩膀确实脱臼了，他被领进了侧室。我被叫出房间陪他，显然很痛苦，他被送往急诊室。奇怪的是，没有一个工作人员知道急诊室在哪里！
现在，我不满意的是缺乏后续行动 - 我打电话告知已经记录的事故情况。当被问到我什么时候能接到电话时，Max 说我们已经在名单上了，但已经一个星期了，仍然没有接到电话来记录事故记录。
除了事故之外，这些事情的发生，真正导致这里糟糕的是缺乏客户服务和客户体验。另外，我想说的是，我穿的跳伞服散发着一股难闻的体味/潮湿的气味。
总之，我感到很失望。
接待处的人很友好，我们在楼上等着，办理入住手续时，我的搭档更新了他的表格，申报他 9 年前的肩膀脱臼 - 没问题，教练会在楼上和你聊聊。
我们穿好衣服，教练解释说，由于我的搭档之前曾脱臼，他不会带他到顶部进行“高空飞行”体验 - 可以理解但令人失望，预订时知道这一点会很方便。
长话短说，我的搭档在乘坐过程中肩膀确实脱臼了，他被领进了侧室。我被叫出房间陪他，显然很痛苦，他被送往急诊室。奇怪的是，没有一个工作人员知道急诊室在哪里！
现在，我不满意的是缺乏后续行动 - 我打电话告知已经记录的事故情况。当被问到我什么时候能接到电话时，Max 说我们已经在名单上了，但已经一个星期了，仍然没有接到电话来记录事故记录。
除了事故之外，这些事情的发生，真正导致这里糟糕的是缺乏客户服务和客户体验。另外，我想说的是，我穿的跳伞服散发着一股难闻的体味/潮湿的气味。
总之，我感到很失望。
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