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Lovely team onside but poor support from customer services.
IFLY Manchester Indoor Skydiving的点评
点评：Disappointing experience today.
I rang up trying to rearrange my daughter's flight as our trains were cancelled this morning after the power failures in Manchester yesterday. We had no idea if we'd be able to get there in the travel chaos.
I was told it was impossible to rearrange over the phone, and I had to submit a form online. I questioned if it would be reviewed by someone in time, and was told it would as the mailbox is actively monitored during business hours.
I kept checking my email but not surprising, no response.
In the end we managed to get over to Manchester, but the lack of customer support really left a bad taste.
We must have spent over £500 with iFly over the years - my daughter has even said she'd like to go to Uni in Manchester so she could be local and learn to be an instructor.
The front of desk staff and instructors were lovely as always today, but I really value customer service. iFly isnt cheap and sadly I don't think we'll be returning.
I rang up trying to rearrange my daughter's flight as our trains were cancelled this morning after the power failures in Manchester yesterday. We had no idea if we'd be able to get there in the travel chaos.
I was told it was impossible to rearrange over the phone, and I had to submit a form online. I questioned if it would be reviewed by someone in time, and was told it would as the mailbox is actively monitored during business hours.
I kept checking my email but not surprising, no response.
In the end we managed to get over to Manchester, but the lack of customer support really left a bad taste.
We must have spent over £500 with iFly over the years - my daughter has even said she'd like to go to Uni in Manchester so she could be local and learn to be an instructor.
The front of desk staff and instructors were lovely as always today, but I really value customer service. iFly isnt cheap and sadly I don't think we'll be returning.
翻译：今天的经历真是令人失望。
今天早上，由于曼彻斯特发生停电，我们乘坐的火车全部取消了。我们根本不确定能否在如此混乱的交通状况下赶到机场。于是我打电话试图重新安排女儿的航班。
对方告诉我无法通过电话来更改预订，我必须在网上提交申请表。我询问这样提交的申请能否及时得到处理，对方回复说可以，因为工作时间内有人会实时查看邮箱。我不断查看邮件，但不出所料，没有任何回复。
最后我们总算成功抵达曼彻斯特，但缺乏客户服务这一点真的让人心情糟糕。
多年来我们肯定在iFly上花费了超过500英镑——我女儿甚至说她希望去曼彻斯特上大学，这样就能留在当地并学习如何成为一名教练。
今天，前台工作人员和教练们依旧和往常一样友善，不过我真的非常重视客户服务。iFly的价格不便宜，很遗憾，我觉得我们不会再光顾了。
今天早上，由于曼彻斯特发生停电，我们乘坐的火车全部取消了。我们根本不确定能否在如此混乱的交通状况下赶到机场。于是我打电话试图重新安排女儿的航班。
对方告诉我无法通过电话来更改预订，我必须在网上提交申请表。我询问这样提交的申请能否及时得到处理，对方回复说可以，因为工作时间内有人会实时查看邮箱。我不断查看邮件，但不出所料，没有任何回复。
最后我们总算成功抵达曼彻斯特，但缺乏客户服务这一点真的让人心情糟糕。
多年来我们肯定在iFly上花费了超过500英镑——我女儿甚至说她希望去曼彻斯特上大学，这样就能留在当地并学习如何成为一名教练。
今天，前台工作人员和教练们依旧和往常一样友善，不过我真的非常重视客户服务。iFly的价格不便宜，很遗憾，我觉得我们不会再光顾了。
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