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Avoid Austria-Taxi.at – Unreliable and Misleading Service
Austria-taxi.at的点评
点评：I do not recommend using Austria Taxi for airport transfers.
Their customer service culture is exceptionally poor.
I had booked a Premium-class vehicle for 6 people, but at the airport we were picked up without any prior notice by a dirty Opel van, which is clearly what you would expect from an economy-class option, not a premium service.
For the return transfer from the hotel to the airport, the situation got even worse. The driver called me shortly before pickup and said there had been “changes” and that he could not pick us up at the agreed time. When I contacted Austria Taxi directly, they told me they could either cancel the booking or make us wait for another car with a delay.
The overall service quality is very poor. They do not respond to emails properly (I received only one reply stating that the complaint case was closed), and in the end I was not even given permission to publish our email correspondence.
To be honest, this company appears untrustworthy. It turns out they are not even registered in Austria, and the platform name itself is misleading and gives customers a false impression.
Avoid if you value reliability and honest service.
Their customer service culture is exceptionally poor.
I had booked a Premium-class vehicle for 6 people, but at the airport we were picked up without any prior notice by a dirty Opel van, which is clearly what you would expect from an economy-class option, not a premium service.
For the return transfer from the hotel to the airport, the situation got even worse. The driver called me shortly before pickup and said there had been “changes” and that he could not pick us up at the agreed time. When I contacted Austria Taxi directly, they told me they could either cancel the booking or make us wait for another car with a delay.
The overall service quality is very poor. They do not respond to emails properly (I received only one reply stating that the complaint case was closed), and in the end I was not even given permission to publish our email correspondence.
To be honest, this company appears untrustworthy. It turns out they are not even registered in Austria, and the platform name itself is misleading and gives customers a false impression.
Avoid if you value reliability and honest service.
翻译：我不推荐使用奥地利出租车公司（Austria Taxi）的机场接送服务。
他们的客户服务水平极差。
我预订了一辆可容纳6人的高级车辆，但到达机场后，接我们的却是一辆脏兮兮的欧宝面包车，事先没有任何通知。这显然是经济型车辆，而不是高级服务。
从酒店返回机场的接送服务情况更糟。司机在接机前不久打电话给我，说行程有“变动”，无法按约定时间接我们。我直接联系奥地利出租车公司后，他们告诉我要么取消预订，要么让我们等待另一辆车，但这样会延误行程。
整体服务质量非常差。他们回复邮件很不及时（我只收到一封回复，说投诉已结案），而且最后他们甚至不允许我公开我们的邮件往来记录。
说实话，这家公司看起来不可信。事实证明，他们甚至没有在奥地利注册，而且平台名称本身就具有误导性，会给客户造成错误的印象。
如果您重视可靠性和诚信服务，请避免选择他们。
他们的客户服务水平极差。
我预订了一辆可容纳6人的高级车辆，但到达机场后，接我们的却是一辆脏兮兮的欧宝面包车，事先没有任何通知。这显然是经济型车辆，而不是高级服务。
从酒店返回机场的接送服务情况更糟。司机在接机前不久打电话给我，说行程有“变动”，无法按约定时间接我们。我直接联系奥地利出租车公司后，他们告诉我要么取消预订，要么让我们等待另一辆车，但这样会延误行程。
整体服务质量非常差。他们回复邮件很不及时（我只收到一封回复，说投诉已结案），而且最后他们甚至不允许我公开我们的邮件往来记录。
说实话，这家公司看起来不可信。事实证明，他们甚至没有在奥地利注册，而且平台名称本身就具有误导性，会给客户造成错误的印象。
如果您重视可靠性和诚信服务，请避免选择他们。
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