旅行
账户
tosl
Customer service is everything
Fort Ticonderoga的点评
点评：My wife and I, originally, had a negative experience on the boat tour because the guide did not guide or navigate. We were upset so we contacted Fort Ticonderoga to express our frustration. Then the unexpected happened... they actually cared.
It is not often that an association or foundation will respond so quickly and professionally, but within an hour, Beth Hill, the CEO, contacted me, and apologized profusely for the experience on the tour boat. Not every CEO will actually take responsibility for their employees but Ms. Hill did. She validates the reason why my family and I have come to the fort over the years. Professionalism along with education. The Fort Ticonderoga Foundation is a model of how businesses should treat their customers and we will be back again. Great job on the fort and the response.
It is not often that an association or foundation will respond so quickly and professionally, but within an hour, Beth Hill, the CEO, contacted me, and apologized profusely for the experience on the tour boat. Not every CEO will actually take responsibility for their employees but Ms. Hill did. She validates the reason why my family and I have come to the fort over the years. Professionalism along with education. The Fort Ticonderoga Foundation is a model of how businesses should treat their customers and we will be back again. Great job on the fort and the response.
翻译：最初，我和妻子在乘船游览时遇到了不愉快的经历，因为导游没有引导或导航。我们很生气，所以我们联系了提康德罗加堡表达我们的不满。然后意想不到的事情发生了……他们真的关心我们。
协会或基金会很少能如此迅速和专业地做出回应，但在一小时内，首席执行官贝丝·希尔就联系了我，并为游船上的经历深表歉意。并不是每个首席执行官都会真正为员工负责，但希尔女士做到了。她证实了我和我的家人多年来来到这座堡垒的原因。专业精神和教育。提康德罗加堡基金会是企业应如何对待客户的典范，我们会再来的。堡垒和响应都做得很好。
协会或基金会很少能如此迅速和专业地做出回应，但在一小时内，首席执行官贝丝·希尔就联系了我，并为游船上的经历深表歉意。并不是每个首席执行官都会真正为员工负责，但希尔女士做到了。她证实了我和我的家人多年来来到这座堡垒的原因。专业精神和教育。提康德罗加堡基金会是企业应如何对待客户的典范，我们会再来的。堡垒和响应都做得很好。
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