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Daydream1094204****
Great gaming experience, spoiled by a member of staff, and partially remediated by a professional apology
TimeQuest: Live Escape Room的点评
点评：Firstly for context, over the month of August 10 of my family attended 4 of your games over 2 separate weekends. I was personally highly impressed with your operation, the inventiveness of your games, and your untrammelled enthusiasm for game design and game playing.
Despite the very positive impression you game me personally on my visit, I was shocked and horrified what was said to several members of my family on the second weekend. Although we all recognise that there is a degree of ‘banter’ and ‘joshing’ that’s expected, what was said was clearly and unequivocally way beyond acceptable.
Following a complaint we were pleased to get a full apology from the managing director and a refund of our fees. We were pleased with the way our complaint was treated but saddened to have had our experience spoiled in the way it was. But for this, our rating as a family would have been five star, rather than two.
Despite the very positive impression you game me personally on my visit, I was shocked and horrified what was said to several members of my family on the second weekend. Although we all recognise that there is a degree of ‘banter’ and ‘joshing’ that’s expected, what was said was clearly and unequivocally way beyond acceptable.
Following a complaint we were pleased to get a full apology from the managing director and a refund of our fees. We were pleased with the way our complaint was treated but saddened to have had our experience spoiled in the way it was. But for this, our rating as a family would have been five star, rather than two.
翻译：首先介绍一下背景。8月份，我们全家10个人在两个周末观看了你们的四场游戏。我个人对你们的运营、游戏的创意以及你们对游戏设计和游戏体验的无限热情印象深刻。
尽管你们给我留下了非常积极的印象，但第二个周末你们对我几位家人说的话却让我感到震惊和震惊。虽然我们都明白，你们之间难免会有“玩笑”和“玩笑”，但你们说的话显然远远超出了我们的可接受范围。
在投诉之后，我们很高兴得到了总经理的正式道歉，并获得了退款。我们对投诉的处理方式感到满意，但也为我们体验被如此破坏而感到难过。如果不是因为这件事，我们一家人的评分应该是五星，而不是两星。
尽管你们给我留下了非常积极的印象，但第二个周末你们对我几位家人说的话却让我感到震惊和震惊。虽然我们都明白，你们之间难免会有“玩笑”和“玩笑”，但你们说的话显然远远超出了我们的可接受范围。
在投诉之后，我们很高兴得到了总经理的正式道歉，并获得了退款。我们对投诉的处理方式感到满意，但也为我们体验被如此破坏而感到难过。如果不是因为这件事，我们一家人的评分应该是五星，而不是两星。
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