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Matanzas Creek Winery的点评
点评：I'm writing as a loyal wine club member to share a disappointing experience my mother and I had during our visit to the winery on Saturday, July 12.
We arrived hoping to enjoy a tasting, and I completely understood when we were politely informed that weekend tastings require a reservation. I respected that policy and opted to purchase a bottle instead, which my mother and I enjoyed on the deck.
However, I was disheartened to witness another member—who had been told the same thing just minutes before—receive not only multiple tastings for herself and her two guests, but also water and attentive service from the same staff member who had denied us the same. In contrast, my mother and I were never once checked on or offered any hospitality, even as we sat at the same type of table on the same deck.
When I went inside to request water after we had finished our bottle, the staff member claimed not to have seen us—despite the limited number of tables and the clear visibility on the deck. When I brought up the difference in treatment, I was told the other guest “had recently become a member” and that the staff member "knew her."
I left the winery feeling like I wasn’t valued simply because I wasn’t a familiar face. That’s incredibly disappointing—not only as a member, but as someone who has proudly supported Matanzas Creek for its incredible wine and inspiring story, especially as a Latina myself who takes great pride in uplifting women and Hispanic-owned businesses.
This experience has caused me to seriously reconsider my membership. I hope you take this feedback to heart and ensure your staff is trained to treat all guests, especially members, with equal courtesy and respect. Please cancel my membership ASAP.
We arrived hoping to enjoy a tasting, and I completely understood when we were politely informed that weekend tastings require a reservation. I respected that policy and opted to purchase a bottle instead, which my mother and I enjoyed on the deck.
However, I was disheartened to witness another member—who had been told the same thing just minutes before—receive not only multiple tastings for herself and her two guests, but also water and attentive service from the same staff member who had denied us the same. In contrast, my mother and I were never once checked on or offered any hospitality, even as we sat at the same type of table on the same deck.
When I went inside to request water after we had finished our bottle, the staff member claimed not to have seen us—despite the limited number of tables and the clear visibility on the deck. When I brought up the difference in treatment, I was told the other guest “had recently become a member” and that the staff member "knew her."
I left the winery feeling like I wasn’t valued simply because I wasn’t a familiar face. That’s incredibly disappointing—not only as a member, but as someone who has proudly supported Matanzas Creek for its incredible wine and inspiring story, especially as a Latina myself who takes great pride in uplifting women and Hispanic-owned businesses.
This experience has caused me to seriously reconsider my membership. I hope you take this feedback to heart and ensure your staff is trained to treat all guests, especially members, with equal courtesy and respect. Please cancel my membership ASAP.
翻译：作为一名忠实的葡萄酒俱乐部会员，我写这篇文章是为了分享我和母亲在7月12日星期六参观酒庄时一次令人失望的经历。
我们来这里是为了享受品酒的乐趣，当被礼貌地告知周末品酒需要预约时，我完全理解。我尊重了这项规定，选择购买一瓶酒，然后我和母亲在露台上尽情享用。
然而，令我沮丧的是，另一位会员——就在几分钟前也被告知了同样的事情——不仅她和她的两位客人多次品尝了酒，还从拒绝我们品尝的同一位工作人员那里得到了水和周到的服务。相比之下，我和母亲从未受到过任何问候或款待，即使我们坐在同一个露台上的同一张桌子旁。
当我喝完一瓶酒后走进去要水时，工作人员声称没有看到我们——尽管桌子数量不多，而且露台上也看得很清楚。当我提出待遇差异时，被告知另一位客人“最近才成为会员”，而且工作人员“认识她”。
离开酒庄时，我感觉自己没有受到重视，仅仅因为我不熟悉。这真是令人失望——不仅作为一名会员，更作为一名一直自豪地支持马坦萨斯溪酒庄（Matanzas Creek）的人，感谢它出品的优质葡萄酒和鼓舞人心的故事，尤其是作为一名拉丁裔女性，我为提升女性和西班牙裔企业的地位而感到自豪。
这次经历让我认真考虑我的会员资格。希望您认真对待这条反馈，并确保您的员工接受过培训，能够以同样的礼貌和尊重对待所有客人，尤其是会员。请尽快取消我的会员资格。
我们来这里是为了享受品酒的乐趣，当被礼貌地告知周末品酒需要预约时，我完全理解。我尊重了这项规定，选择购买一瓶酒，然后我和母亲在露台上尽情享用。
然而，令我沮丧的是，另一位会员——就在几分钟前也被告知了同样的事情——不仅她和她的两位客人多次品尝了酒，还从拒绝我们品尝的同一位工作人员那里得到了水和周到的服务。相比之下，我和母亲从未受到过任何问候或款待，即使我们坐在同一个露台上的同一张桌子旁。
当我喝完一瓶酒后走进去要水时，工作人员声称没有看到我们——尽管桌子数量不多，而且露台上也看得很清楚。当我提出待遇差异时，被告知另一位客人“最近才成为会员”，而且工作人员“认识她”。
离开酒庄时，我感觉自己没有受到重视，仅仅因为我不熟悉。这真是令人失望——不仅作为一名会员，更作为一名一直自豪地支持马坦萨斯溪酒庄（Matanzas Creek）的人，感谢它出品的优质葡萄酒和鼓舞人心的故事，尤其是作为一名拉丁裔女性，我为提升女性和西班牙裔企业的地位而感到自豪。
这次经历让我认真考虑我的会员资格。希望您认真对待这条反馈，并确保您的员工接受过培训，能够以同样的礼貌和尊重对待所有客人，尤其是会员。请尽快取消我的会员资格。
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