旅行
账户
Casey C
Employees lack ability to use common sense
UpDown Trampoline Park的点评
点评：I visited your trampoline park in Hattiesburg on 12/19/2023 at approximately 3pm with my 10 year old son. After he jumped for an hour, we then played about $10 worth of the arcade game. My son won 40 tickets from those games. Obviously, 40 tickets does not "buy" much of the low value prizes. In fact, on our visit, my son could not "buy" anything with his tickets due to the computer system being down and the prize redemption area. After attempting to get the computer system to work unsuccessfully, the young female worker got her manager. It was after the manager was unsuccessful in getting the computer system to work, she informed us that we would not be able to redeem the tickets for prizes due the computer system being down. At this point, my patience immediately left. I informed her that this was quite simple. I live 500 miles away and was leaving on 12/20/2023. We had spent over $28 between jumping, socks, and the arcade. There were 40 tickets on my card. You make a note of the items along with my ticket/token card and give my 10 year old son the prizes that were worth about 25 cents. She stated that she understood but could not do that for fear of losing her job. What kind of boss do these young ladies work for when they are worried about losing their job over 25 cents worth of crap after a customer has won the tickets? As a customer, I don't care about the 25 cents of inventory that you would have to ring up later. Since she informed me that she could not do anything else without some management above her to approve it, I asked her to make the call. She said she could message her manager, but could not call that her manager was 9 months pregnant. While I do not begrudge a manager's personal time, I find it absurd that your company does not have protocols in place for such a simple problem. If the manager is about to have a baby and is going to be out for what I would assume is some amount of maternity leave, potentially dozens of customers could have the same poor experience as my son and me. Ultimately, the young lady did start to go and message her manager but could not guarantee a response. At this time I decided it would be best if I left before I became any angrier than I already was.
I find it completely ridiculous that such common sense and customer service is lacking in your establishment. We have visited your business on previous visits to Hattiesburg. This was our last visit.
I find it completely ridiculous that such common sense and customer service is lacking in your establishment. We have visited your business on previous visits to Hattiesburg. This was our last visit.
翻译：我于 2023 年 12 月 19 日下午 3 点左右与我 10 岁的儿子参观了你们位于哈蒂斯堡的蹦床公园。他跳了一个小时后，我们又玩了价值约 10 美元的街机游戏。我儿子从这些比赛中赢得了 40 张门票。显然，40 张门票并不能“购买”多少低价值奖品。事实上，在我们访问期间，由于计算机系统和奖品兑换区出现故障，我的儿子无法用他的门票“购买”任何东西。在尝试让计算机系统正常工作失败后，这位年轻女工找到了她的经理。经理未能成功启动计算机系统后，她告诉我们，由于计算机系统故障，我们将无法兑换奖品。说到这里，我的耐心立刻消失了。我告诉她这很简单。我住在 500 英里之外，将于 2023 年 12 月 20 日离开。我们在跳跃、袜子和街机上花费了超过 28 美元。我的卡上有 40 张票。您将这些物品与我的门票/代币卡一起记下，然后给我 10 岁的儿子价值约 25 美分的奖品。她表示她理解，但不能这么做，因为担心失去工作。当顾客赢得门票后，这些年轻女士担心因为价值 25 美分的垃圾而失去工作时，她们为什么样的老板工作？作为顾客，我不在乎你稍后必须打电话询问的 25 美分库存。因为她告诉我，如果没有上级领导的批准，她就不能做任何其他事情，所以我让她打电话。她说她可以给她的经理发消息，但不能打电话说她的经理怀孕了9个月。虽然我并不吝惜经理的私人时间，但我觉得贵公司没有针对如此简单的问题制定协议是荒谬的。如果经理即将生孩子并且要休假（我认为是一定时间的产假），那么可能有数十名顾客可能会遇到与我和我儿子同样糟糕的经历。最终，这位年轻的女士确实开始给她的经理发消息，但不能保证得到回应。这时我决定最好在我变得更加愤怒之前离开。
我觉得你们的机构缺乏这种常识和客户服务是完全荒谬的。我们之前访问哈蒂斯堡时曾参观过您的企业。这是我们最后一次来访。
我觉得你们的机构缺乏这种常识和客户服务是完全荒谬的。我们之前访问哈蒂斯堡时曾参观过您的企业。这是我们最后一次来访。
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