点评:AVOID! Save your time and money - avoid this establishment. We arrived with a lunch booking, specifically planning to enjoy their wine tasting, only to encounter a maze of rigid policies and inflated prices. Despite having a lunch reservation, we were told wine tasting required a separate booking or an absurd 2.5-hour wait. Their explanation? None - they couldn't justify why tastings weren't possible at lunch tables, unlike some wineries in the area that even include complimentary tastings WITH lunch. The menu revealed equally disappointing pricing: $54 for a measly 250g steak, and their signature vintage was arbitrarily restricted to $20 pours while standard options were $13. A winery needs to show its expertise on even its cheapest vintages and not require an upsell. When we sought clarification from manager Connor about these policies, his dismissive attitude made it clear customer satisfaction isn't a priority - he offered zero solutions and treated our reasonable concerns as our problem. After Connor claimed they were "too busy" for tastings, we discovered the cellar door had only one group present - he'd blatantly lied to our faces. Their "premium" pricing doesn't match their subpar service. While my friend proceeded with lunch, I refused to waste money on such an overpriced, inflexible venue that treats customers with contempt. Do yourself a favour and visit any of the numerous other welcoming wineries in the region that actually value their guests.
翻译:避免!节省您的时间和金钱 - 避免这家餐厅。我们来的时候已经预订了午餐,专门计划享受他们的品酒活动,结果却遇到了一系列严格的政策和虚高的价格。尽管我们预订了午餐,但我们被告知品酒需要单独预订或荒谬的 2.5 小时等待。他们怎么解释?没有 - 他们无法解释为什么午餐桌上不能品酒,不像该地区的一些酒庄甚至在午餐时提供免费品酒。菜单上的价格同样令人失望:一块 250 克的牛排要 54 美元,他们的招牌年份酒被任意限制为 20 美元,而标准选项为 13 美元。酒庄需要展示其对即使是最便宜的年份酒的专业知识,而不是要求加价销售。当我们向经理康纳寻求这些政策的澄清时,他不屑一顾的态度清楚地表明客户满意度不是我们的优先事项 - 他没有提供任何解决方案,并将我们合理的担忧视为我们的问题。在康纳声称他们“太忙”没时间品酒后,我们发现酒窖门口只有一群人在——他当着我们的面公然撒谎。他们的“高级”定价与他们低于标准的服务不符。当我的朋友继续吃午餐时,我拒绝把钱浪费在这样一个价格过高、不灵活、轻视顾客的场所。帮自己一个忙,去参观该地区其他许多热情好客、真正重视客人的酒庄吧。