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James D
Expensive Product, Poor Customer Support
The Springs Garden World的点评
点评：I rarely leave negative reviews, but this experience has been extremely disappointing.
I purchased an outdoor SHELTA umbrella for $1700 and after only 4–6 uses a plastic component broke, leaving the umbrella unusable.
I contacted the business and supplied photos of the damage. Rather than investigating the issue properly, my claim was simply forwarded to the supplier, who concluded it was caused by excessive wind and therefore not covered under warranty. At no point was I asked when the damage occurred, how it occurred, or any questions that would allow a proper assessment to be made.
What frustrated me most was the lack of communication. I had to contact the business on several occasions just to get an answer. Taking a customer's money is the easy part. Supporting that customer when a product fails is where a business shows its true colours.
I now have a $1700 umbrella sitting unusable in my yard after only a handful of uses. For a product at this price point, and the level of after-sales service I received, I cannot recommend this business.
Very disappointed.
I purchased an outdoor SHELTA umbrella for $1700 and after only 4–6 uses a plastic component broke, leaving the umbrella unusable.
I contacted the business and supplied photos of the damage. Rather than investigating the issue properly, my claim was simply forwarded to the supplier, who concluded it was caused by excessive wind and therefore not covered under warranty. At no point was I asked when the damage occurred, how it occurred, or any questions that would allow a proper assessment to be made.
What frustrated me most was the lack of communication. I had to contact the business on several occasions just to get an answer. Taking a customer's money is the easy part. Supporting that customer when a product fails is where a business shows its true colours.
I now have a $1700 umbrella sitting unusable in my yard after only a handful of uses. For a product at this price point, and the level of after-sales service I received, I cannot recommend this business.
Very disappointed.
翻译：我很少写差评，但这次的经历实在令人失望。
我花了1700美元买了一把SHELTA户外遮阳伞，结果用了四到六次之后，一个塑料部件就断了，整把伞都不能用了。
我联系了商家，并提供了损坏的照片。他们并没有认真调查问题，而是直接把我的索赔转给了供应商。供应商的结论是，损坏是由强风造成的，因此不在保修范围内。他们从头到尾都没有问我损坏是什么时候发生的，是怎么发生的，也没有问任何有助于进行正确评估的问题。
最让我生气的是他们缺乏沟通。我不得不多次联系商家才能得到回复。收钱是容易的事，但当产品出现问题时，商家能否妥善处理客户问题，才是真正考验商家品行的地方。
现在，我那把价值1700美元的遮阳伞，用了几次就不能用了，只能闲置在院子里。就这个价位的产品，以及我得到的这种售后服务，我绝对不会推荐这家公司。
非常失望。
我花了1700美元买了一把SHELTA户外遮阳伞，结果用了四到六次之后，一个塑料部件就断了，整把伞都不能用了。
我联系了商家，并提供了损坏的照片。他们并没有认真调查问题，而是直接把我的索赔转给了供应商。供应商的结论是，损坏是由强风造成的，因此不在保修范围内。他们从头到尾都没有问我损坏是什么时候发生的，是怎么发生的，也没有问任何有助于进行正确评估的问题。
最让我生气的是他们缺乏沟通。我不得不多次联系商家才能得到回复。收钱是容易的事，但当产品出现问题时，商家能否妥善处理客户问题，才是真正考验商家品行的地方。
现在，我那把价值1700美元的遮阳伞，用了几次就不能用了，只能闲置在院子里。就这个价位的产品，以及我得到的这种售后服务，我绝对不会推荐这家公司。
非常失望。
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