点评:Having booked the trip from Fort William to Mallaig by train, I was very apprehensive regarding mobility chairs access onto the train. My worries were dispelled immediately on checking in for our tickets in Fort William (Raymond) assured me everything was in place for ramp access. His colleagues guided us to the coach and put down the ramp, then assisted us to our seats with the utmost attention. Susie the guard was very informative and entertaining with here descriptions of the station stops etc. on arrival at Mallaig the staff (Ollie) were every bit and efficient and pleasant. Mallaig itself was uplifting as the sun was out and the breeze felt tropical 🌴
Our trip back was a repeat of the most helpful ScotRail staff.
All in all it reassured me about travelling by train again.
翻译:预订了从威廉堡到马莱格的火车票后,我非常担心能否使用轮椅上车。但在威廉堡检票时,我的担忧立刻烟消云散。雷蒙德(Raymond)向我保证,所有坡道都已准备就绪,方便我们上下车。他的同事们引导我们上了车厢,把坡道放下来,然后非常细心地帮助我们找到座位。列车员苏西(Susie)非常专业,也非常热情地为我们讲解了车站停靠点等信息。抵达马莱格后,工作人员(Ollie)高效友好,服务周到。阳光明媚,微风习习,令人感到热带的气息,马莱格本身就令人心旷神怡。
回程的旅程再次感受到苏格兰铁路工作人员的热情帮助。
总而言之,这让我对再次乘坐火车旅行感到安心。