点评:The Nomadic Enduro trip was a catastrophically frustrating ordeal from start to finish.
It started with chaotic transportation arrangements and continued with inadequate, uncomfortable accommodations that shattered any hope for comfort or peace. The bikes were negligently maintained, compounding the disappointments wrought by subpar, uninspired guiding. Promised as an exhilarating enduro adventure, the trip was a complete misrepresentation; we were duped into a monotonous path devoid of genuine off-road thrills or cultural enrichment.
Participants were left to shiver in bone-chilling cold, armed only with flimsy, overpriced rental gear due to inadequate upfront information. The culinary experience was a health hazard, and food safety lapses led to illness, incapacitating some riders. Attempts to voice our grievances were met with indifference, as the management arrogantly dismissed our feedback, ignoring documented issues reflected in numerous online reviews. This trip utterly failed to deliver on any of its promises, leaving participants profoundly disappointed and urgently demanding sweeping reforms.
Arrival Process and Transportation:
The trip started on an incredibly frustrating note with the chaotic arrival process. The airport driver was completely disorganized and unprofessional, setting a stressful tone from the get-go. To make matters worse, the vehicle provided was an inadequate, cramped taxi that barely accommodated our luggage and gear, which made the ride highly uncomfortable. Adding to the frustrations, the driver neither spoke English nor showed any friendliness, leaving us stranded in confusion during the crucial initial moments of the trip. This lack of basic coordination and consideration was both disappointing and aggravating.
Accommodation Issues:
Our stay at the Arrival Hotel UB Grand was nothing short of a nightmare and left us incredibly frustrated and disillusioned. First, the lack of hot water obliterated any chance of achieving basic comfort, forcing us to endure cold showers and adding to our mounting dissatisfaction. To compound our troubles, one of our group had their headphones stolen during the stay—an alarming breach of security and trust that shattered any remaining confidence we had in both the accommodation and the trip organizers. This level of negligence and lack of accountability was utterly unacceptable and significantly tainted our overall experience.
Bike Setup and Maintenance:
The management of the bikes was an absolute disaster and left us feeling utterly frustrated and disappointed. A core aspect of any enduro trip was inexcusably neglected, with no effort made to personalize the bikes to meet the individual needs of participants in terms of sag, bar height, or suspension. Shockingly, the bikes had logged over 300 hours without the essential maintenance, raising severe safety and performance concerns that were blatantly ignored. The lack of basic upkeep was glaring, with bikes not ready on time and briefings consistently off-target. Common issues like poorly maintained air filters were the norm.
To make matters even worse, no spare parts were brought on the tour, leading to one participant having to cancel their ride so that others could continue, as the guide’s bike was broken. This was all because a missing $5 part nearly ruined an entire day that we had paid a substantial amount of money for. The mechanic on hand was neither helpful nor proactive—seemingly uninterested and lazy—further exacerbating the situation and leaving us feeling entirely unsupported and anxious about the safety and reliability of our equipment. This blatant disregard for proper bike maintenance was both infuriating and completely disheartening.
Lackluster Guided Experience:
The trip was a clear case of false advertising. It was marketed as "Sands of Gobi," yet we never rode in the Dunes of Gobi Desert. Although it was advertised as an intermediate to advanced experience, it was suitable for novice riders at best. We didn't ride enduro or off-road; instead, we traveled on dirt-roads where normal sedans drive. We even had to argue with the guide and the team to be allowed to go just 1 km off-road.
The guidance provided during the trip was subpar. The guide was hardly able to communicate effectively due to their limited English, which severely restricted the quality of the guiding experience. Additionally, the guide lacked basic enduro skills, which was evident throughout the journey. There was no designated sweeper, which frequently led to dangerous situations and even partial loss of the group. It often felt like the guide was more interested in finishing the routes quickly rather than ensuring the safety and enjoyment of the participants, as he would not wait for the group.
Instead of an off-road biking adventure, we found ourselves driving on endless roads, which felt monotonous and uninspired. There was little to no effort to display Mongolia’s renowned cultural attractions, offering neither Mongolian food nor genuine cultural visits. This lack of consideration for the group's experience and safety significantly diminished the quality of the trip.
Inadequate Gear and Poor Planning:
The gear situation was nothing short of a fiasco, leaving us completely unprepared for the bone-chilling cold. We expected adequate protection from the harsh weather, yet the extra-charged rental gear turned out to be a mere jersey, an insulting gesture given the freezing conditions. Adding to the frustration, we were not informed beforehand to bring appropriate gear. Instead, we were herded into their own shop at the last minute, forced to buy necessary items at shockingly high prices. It was as if we had been trapped in a predatory duty-free gauntlet, exploiting us when we had no other choice.
As if that wasn't enough, the itinerary was a huge disappointment, failing utterly to showcase the true spirit of Mongolia. We departed without witnessing any genuine Mongolian culture or tasting authentic cuisine, missing entirely the vibrancy and uniqueness that should have defined our journey. These glaring oversights turned what should have been a memorable adventure into an exercise in frustration and resentment.
Substandard Food and Accommodation:
The food and accommodations were nothing short of a nightmare, pushing our patience and endurance to their limits. The quality of the food ranged from utterly inadequate to downright unacceptable throughout the trip. Breakfast was monotonously the same each day—barely passable. Lunch was a dismal affair, consisting of sandwiches stuffed with leftovers from the previous night, while dinner was a never-ending cycle of chicken stored precariously in a single cooler box. This reckless approach to food safety resulted in food poisoning for several participants, incapacitating some to the point where they couldn’t continue riding.
The accommodations did nothing to alleviate the mounting discomfort, as they were frequently unsuitable and grossly inadequate. Each night's stay only compounded our dissatisfaction and outrage. These appalling issues with food and lodging not only wrecked the entire experience but also raised alarming concerns about hygiene and safety standards, turning what should have been an enjoyable adventure into a distressing ordeal.
Dismissive Management:
To top it all off, the management's handling of feedback was infuriatingly dismissive. We spoke directly with the owner on the phone, but he outright rejected our feedback, showing no willingness to address or even acknowledge the glaring shortcomings of the trip. He even denied ever having received such feedback before, which was a clear lie considering multiple similar comments are visible on their Google reviews. It was clear that our concerns were not valued. Meanwhile, the operational manager, who was sent as a front by both owners, failed to answer any of our questions or meet our demands, further compounding our frustration.
None of us would recommend this experience to friends, nor would we ever consider returning ourselves. In summary, the Nomadic Enduro experience promised much but delivered very little. The trip failed to provide excitement, cultural immersion, or even basic comfort, leaving participants with nothing more than disappointment and a profound sense of missed potential. I hope this feedback prompts significant improvements for future adventures.
翻译:游牧耐力赛之旅从头到尾都是一场灾难性的折磨。
一开始交通安排混乱,之后住宿条件又不充分、不舒适,彻底粉碎了我们获得舒适和平静的希望。自行车保养不善,再加上低水平、缺乏灵感的导游服务,我们更加失望。我们原本承诺这次旅行是一次令人兴奋的耐力赛,但完全是误传;我们被骗上了一条单调乏味的道路,没有真正的越野刺激或文化丰富。
由于事先信息不足,参与者只能穿着单薄、价格昂贵的租赁装备,在刺骨的寒冷中瑟瑟发抖。烹饪体验危害健康,食品安全漏洞导致生病,一些骑手因此丧失了行动能力。我们试图表达我们的不满,却遭到了冷漠的对待,因为管理层傲慢地驳回了我们的反馈,无视众多在线评论中反映的记录问题。这次旅行完全没有兑现任何承诺,让参与者深感失望,并迫切要求进行全面改革。
抵达流程和交通:
这次旅行一开始就令人沮丧不已,抵达流程混乱不堪。机场司机完全没有组织,也不专业,从一开始就营造了一种紧张的氛围。更糟糕的是,提供的车辆是一辆不合适的、拥挤的出租车,几乎容纳不下我们的行李和装备,这让我们的旅途非常不舒服。更让人沮丧的是,司机既不会说英语,也没有表现出任何友好,让我们在旅行的关键时刻陷入了困惑之中。这种缺乏基本协调和考虑的情况既令人失望又令人恼火。
住宿问题:
我们在 UB Grand 抵达酒店的住宿简直是一场噩梦,让我们非常沮丧和失望。首先,没有热水,我们无法获得基本的舒适,迫使我们忍受冷水淋浴,这加剧了我们日益增长的不满。雪上加霜的是,我们团队中有人在住宿期间耳机被盗——这是一次令人震惊的安全和信任危机,彻底粉碎了我们对住宿和旅行组织者仅存的信心。这种程度的疏忽和缺乏责任感是完全不可接受的,严重影响了我们的整体体验。
自行车设置和维护:
自行车的管理简直是一场灾难,让我们感到非常沮丧和失望。任何耐力赛旅行的核心方面都被不可原谅地忽视了,没有努力个性化自行车以满足参与者在下垂、车把高度或悬挂方面的个人需求。令人震惊的是,这些自行车已经使用了 300 多个小时而没有进行必要的维护,这引发了严重的安全和性能问题,但这些问题却被公然忽视。缺乏基本保养的情况非常明显,自行车没有按时准备好,简报也总是偏离目标。空气过滤器维护不善等常见问题很常见。
更糟糕的是,导游没有带任何备用零件,导致一名参与者不得不取消骑行,以便其他人可以继续骑行,因为导游的自行车坏了。这一切都是因为一个价值 5 美元的零件丢失,几乎毁掉了我们花了大笔钱的一整天。现场的机械师既不帮忙也不主动——似乎不感兴趣而且懒惰——这进一步加剧了这种情况,让我们感到完全得不到支持,并对设备的安全性和可靠性感到焦虑。这种对自行车正确维护的公然漠视既令人愤怒又令人沮丧。
平淡无奇的导游体验:
这次旅行明显是虚假广告的一个例子。它被宣传为“戈壁之沙”,但我们从未在戈壁沙漠的沙丘上骑行。虽然它被宣传为中级到高级体验,但它最多适合新手骑手。我们没有骑耐力赛或越野赛;相反,我们在普通轿车行驶的土路上行驶。我们甚至不得不与导游和团队争辩,才获准在越野路段骑行 1 公里。
旅途中提供的指导很差。由于导游的英语水平有限,他们几乎无法进行有效沟通,这严重限制了指导体验的质量。此外,导游缺乏基本的耐力技能,这在整个旅程中都很明显。没有指定的清扫人员,这经常导致危险情况,甚至导致团队部分失踪。导游经常感觉更感兴趣的是快速完成路线,而不是确保参与者的安全和享受,因为他不会等待团队。
我们发现自己在无尽的道路上行驶,而不是越野骑行冒险,感觉单调乏味。几乎没有努力展示蒙古著名的文化景点,既不提供蒙古美食,也没有真正的文化之旅。这种对团队体验和安全的缺乏考虑大大降低了旅行质量。
装备不足和计划不周:
装备情况简直是一场大混乱,让我们完全没有为刺骨的寒冷做好准备。我们期望有足够的保护来抵御恶劣的天气,但额外收费的租赁装备最终却变成了一件运动衫,考虑到寒冷的天气,这是一种侮辱。更令人沮丧的是,我们事先没有被告知要带合适的装备。相反,我们在最后一刻被赶进他们自己的商店,被迫以惊人的高价购买必需品。就好像我们被困在掠夺性的免税商店里,在我们别无选择的时候剥削我们。
似乎这还不够,行程令人大失所望,完全没有展示蒙古的真正精神。我们离开时没有亲眼见证任何真正的蒙古文化,也没有品尝到正宗的美食,完全错过了我们旅程中应该有的活力和独特性。这些明显的疏忽使本应是一次难忘的冒险变成了一场沮丧和怨恨的体验。
食物和住宿条件不佳:
食物和住宿简直就是一场噩梦,将我们的耐心和耐力推到了极限。整个旅程中,食物的质量从完全不合格到完全不可接受。早餐每天都千篇一律——勉强过得去。午餐很糟糕,三明治里塞满了前一天晚上的剩菜,晚餐则是没完没了地吃着放在一个冷藏箱里的鸡肉。这种鲁莽的食品安全做法导致几名参与者食物中毒,一些人甚至无法继续骑行。
住宿条件并没有缓解日益增加的不适感,因为它们经常不合适,而且严重不足。每晚的住宿只会加剧我们的不满和愤怒。这些与食物和住宿有关的糟糕问题不仅破坏了整个体验,还引发了人们对卫生和安全标准的担忧,将本应是一次愉快的冒险变成了一场令人痛苦的折磨。
不屑一顾的管理:
最糟糕的是,管理层对反馈的处理令人愤怒。我们直接通过电话与业主交谈,但他断然拒绝了我们的反馈,表现出不愿意解决甚至承认这次旅行的明显不足之处。他甚至否认以前收到过这样的反馈,这显然是谎言,因为他们的谷歌评论中可以看到多条类似的评论。很明显,我们的担忧没有得到重视。同时,由两位业主派来的运营经理没有回答我们的任何问题或满足我们的要求,这进一步加剧了我们的沮丧。
我们都不会向朋友推荐这种体验,也不会考虑自己再来。总之,Nomadic Enduro 体验承诺很多,但实现的却很少。这次旅行未能提供刺激、文化沉浸感,甚至连基本的舒适感都没有,参与者只感到失望,并深深感到错失了潜力。我希望这些反馈能促使未来的冒险活动取得重大进步。