点评:They have closed the customer toilets which is a joke when spending an age in there shopping for an outfit! But worse still they do not offer refunds!!!!! The team who work there are actually lovely… but the parent company and their store policies suck! I had to return to buy a jacket as I wanted to check my husband liked it too (it was expensive in the sale but not cheap). Normally I would purchase, show him, keep or return, but HOF do not allow this! I returned a day or two later, with my hubby who liked the jacket too - yay! (Bless him he hates shopping!), but at the til it transpired that the price was incorrect … the reduction had finished so it was back to £249.00 The manager & staff were so lovely, but due to head office rules he could not honour the reduced price marked £199.00. I was gutted! (Apparently the sale had ended the day after my first visit). I asked if they could meet us half way, but the best he could do was £10 off… better than nothing & with a wedding looming I needed an outfit, but still if the company didn’t have the silly no refund policy I would have been fine!
翻译:他们已经关闭了客户厕所,这在他们那里花了很长时间买衣服真是个笑话!但更糟糕的是他们不提供退款!!!!在那里工作的团队实际上很可爱……但是母公司和他们的商店政策很糟糕!我不得不回去买一件夹克,因为我想看看我丈夫是否也喜欢它(它在销售中很贵但不便宜)。通常我会购买、展示、保留或退货,但 HOF 不允许这样做!一两天后我回来了,我老公也很喜欢这件夹克 - 耶! (祝福他,他讨厌购物!),但直到最后才发现价格不正确……减价已经完成,所以又回到了 249.00 英镑 经理和员工非常可爱,但由于总部的规定,他不能兑现降价后的价格为 199.00 英镑。我被毁了! (显然,在我第一次访问后的第二天,销售就结束了)。我问他们能不能中途接我们,但他最多只能减 10 英镑……总比没有好,而且婚礼临近,我需要一套衣服,但如果公司没有愚蠢的不退款政策,我还是会的一直很好!